Part-Time Office And Events Assistant

Title: Part-Time Office and Events Assistant
Pay Rate: +/- $25/hr
Job Type: 4-month contract
Shift(s): Mon Fri; Shift times may vary based on need
+/- 35hrs/week
Location: Palo Alto, CA 94305
Job Code: JPC- 8530/1243975
This work location requires proof of full vaccination against the Covid-19 virus.
Tekberry is looking for a highly qualified and motivated individual to work with our client, a world-class university and research center. As a W2 employee you will have access to health benefits. Benefits include health, dental, and vision (eligible on the 1st of the month following your start date).

The Office of External Relations is seeking a part-time Office and Events Assistant to assist with daily box office event ticketing and event registration administration work including opening and/or closing box office/admin. office, follow up on event customer service inquiries and promptly inform department admin. staff on any university department/client communications and issues that may arise as well as daily updates on office and event shifts, auditing transactions, websites, reports, etc.

• Must set up, work, and close all weekday, weeknight, and weekend event shifts (up to 3 hours each) at selected campus venues (e.g. set up laptop/s, ticket scanners, ticket printer/s, ticket stock, will call tickets, signage, etc. for each event), and provide detailed, prompt feedback.
• Event shifts for the rest of this calendar year will be mainly in the Fall quarter at various venues on campus (weekday, weeknight, and weekend; up to 3 hours for each event shift) and are subject to change by management and departments presenting the events.
• The interview or job offer depends on whether there is any vacation/time off planned, and if yes, the vacation/time off dates for the next few months.
• The number of hours and shifts per week will fluctuate from one week to the next, subject to job performance and business needs. No overtime.
• Create, update, and proof Excel and other reports regularly, including prompt follow-up of any report irregularities.
• Create and maintain event builds including webpages, order confirmations, and various forms (e.g. surveys/enrollment./application/questionnaire), plus research and test current and new event software and equipment, etc.
• Initiate regular, detailed feedback via email to the department Manager and Director.
• Perform the above and other duties as needed and as instructed by the Manager and/or Director of Stanford Event Registration & Ticketing Management.
• Demonstrate empathy for customers and a sense of urgency to assist in resolving concerns professionally while maintaining enthusiastic, positive rapport and abiding by policies.
• 100% on-campus work.
• Work Conditions:
• Provide exemplary customer service when answering any questions customers may have, assisting them with purchasing event tickets and registrations and transacting approved transfers and refunds.
• Must work office and event shifts as scheduled by the department director, subject to change by the department director.

Requirements

• Preferred experience in box office, hospitality, and direct sales.
• Personal interest or background in performing arts (classical music, jazz, dance, theater, etc.), education events, hospitality, and/or sales..
• Excellent interpersonal, business writing, problem-solving, time-management, multi-tasking, and organizational skills, and meticulous/attention to detail.
• Diplomatic, proactive, enthusiastic, team-oriented, and abide by all policies and procedures and follow department Manager's and Director's instructions well.
• Experience handling credit card transactions (purchases, partial and full refunds) accurately and with integrity.
• Knowledge of Microsoft Office Suite (in particular, intermediate or advanced level Excel), event ticketing, event/conference registration, and/or Customer Relationship Management (CRM) software.
• Bachelor's degree.
• Must have box office ticketing, management, and administrative experience for concerts and conferences at a performing arts center or university.

TEKBERRY OFFERS A $100 payment FOR REFERRALS!
Tekberry, Inc. a Soal Technologies company, is an equal opportunity employer. US citizens, Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to work Corp to Corp or to sponsor H-1B visas currently. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).
Check out all our jobs at https://tekberry.com/search-jobs/