Part-Time Front Office Coordinator

Overview: Collective Retreats

Life, above all, is meant to be a powerful experience lived to the utmost, enjoyed and shared with others. We believe that we have the opportunity to create something unique and better that connects us to each other and our surroundings. Come be part of our Collective Good!

Collective Retreats is a new, meaningful, way to travel. As the only international hospitality company that is a certified B Corp, Collected Retreats is committed to reshaping the luxury travel experience. We have a passion for the craft of hospitality and a shared appreciation for exploration, adventure, innovation and the outdoors,

Collective Beliefs:

• A Life in Service to Other | The Power of Experiences | Happiness in Simplicity | Connection is Rare & Wonderful

Overview: Role

As Front Office Coordinator you will join a front of house hospitality team managing the overall guest arrival and departure experience. This includes checking guests in/out, accommodating in-room requests , assisting with guest transportation on the island, complying with COVID-19 health standards in guest interaction and supporting retreat programming. We're looking for a proactive, highly organized individual who understands the importance of lasting making first impressions.

You must be passionate about shaping and delivering our guests' unique outdoor travel experience. You are also comfortable and familiar with outdoor working conditions in all-weather scenarios.

You are naturally proactive, with the ability to anticipate guest and team needs. You are a true multi-tasker, with the ability to handle time-sensitive deadlines, and numerous short-term and long-term tasks and projects in a heavy customer-facing capacity.

Responsibilities:

• Support the team unit of retreat operations that pertains to all things guest arrival and departure experience
• Assist with inbound and outbound concierge requests in a timely manner
• Support and promote the sale for prospective overnight stays and event inquiries to island visitors
• Serve as radio channel owner for your respective team, and effectively manage all radio communications to support all inbound guest requests
• Assist with room assignments and work across multiple departments, including Reservations / Concierge and Events teams in the Denver Office, to ensure guest satisfaction
• Assist with all inbound in-person and digital concierge requests in a timely manner

Desired Skills and Experience:

• Comfortable with serving in a heavy customer-facing role for all types of clientele
• 1+ years experience in hotel, hospitality or related guest-facing position (preferably front desk/concierge capacity)
• Comfortable working in outdoor settings for extended periods of time
• Ability to manage high volume of requests with competing deadlines
• Exceptional administrative skills and attention to detail
• Highly organized and dependable, approachable, empathetic, self-aware and self-motivated, and passionate about travel and what we're building
• Passionate about providing stellar customer service and hospitality

Requirements for Employment:

• Authorized to work in the U.S.
• Must be available to work variable shifts on both weekdays and weekends (24-40 hours/week)
• Fluent in English
• Must willing to work in an outdoor setting, including all-weather conditions (rain, wind, heat, etc.)
• Full-time and part-time opportunities available

Compensation & Perks:

• Hourly Compensation: $20 an hour
• Friends and Family rate at all Collective Retreat locations
• Monthly Wellness Incentive
• Medical, Dental, Vision coverage offered

Collective Retreats is committed to creating a diverse and inclusive environment, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, marital status or veteran status.