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Partner Lead (Remote) Jobs
Company | Cella |
Address | San Francisco, CA, United States |
Employment type | CONTRACTOR |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-07-27 |
Posted at | 10 months ago |
Location: Remote must work PST time zone
- Player coach role for the Account Managers who manage bookings and trip planning and ensure that they deliver results.
- Manage a collection of pre-bought listings in key markets over high-demand dates.
- Drive strong collaboration and communication between teams. Manage the requests with internal stakeholders, and track and report on progress from start of the search to the completion of the trip and overall guest satisfaction.
- Build relationships with top realtors, brokers, and luxury property specialists in key markets for off-platform listings.
- Ensure 24/7/365 coverage for the program, planning for gaps when Trip Designers and other team members are unavailable.
- Report to Senior Commercial Lead, Luxe and provide weekly updates on program activity.
- Deliver these collections to the Celebrity Relations Agents to use as marketing tools to develop the program.
- Oversee all requests, bookings, the full guest experience, process improvements, and reporting.
- Build relationships with Celebrity Relations Agents and act as their main point person for all requests.
- Manage complex problem solving in high pressure situations - channeling a 'never say no' mantra.
- Optimize use of available dates, balancing incoming requests with a proactive push to fill empty days.
- Manage high demands of celebrity requests and ensure that all requests are handled efficiently and effectively.
- Work with the Luxe supply team to build sample collections of "best of the best" listings - for specific markets, seasons, travel types.
- Adapt and react quickly to last minute requests and ensure that all necessary arrangements are made on time.
- Work with Trip Designers to create marketing documents to present options to clients in a visually compelling way.
- Identify and remove blockers to drive results.
- Bachelor's degree in Marketing, Communications, or related field.
- Proficiency in social media platforms.
- Ability to work under pressure with a sense of urgency and handle high demands of celebrity requests.
- Works proactively and ability to adapt and react quickly to last minute requests.
- Ability to build and maintain strong relationships with top realtors and brokers in key markets.
- Attention to detail and ability to multitask.
- Ability to maintain professional demeanor and confidentiality at all times.
- Experience in collaborating and partnering with multiple teams to drive successful outcomes.
- Ability to adapt to changes in schedules and priorities.
- 5+ years of experience in celebrity relations or related field.
- Experience level: Experienced
- Flexibility to work outside of regular business hours and weekends, as needed.
- In depth knowledge of the luxury travel and real estate industry is a strong plus.
- Ability to work independently and as part of a team.
- Specialized experience and expertise in the entertainment industry and celebrity culture is mandatory.
- Excellent communication and organizational skills.
- Managing confidentiality and privacy of the client's information is mandatory.
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