People Operations Business Partner, Retail

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.

As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

The Role:

Hi there! My name is Jenn Maciocia and I’m the Senior Manager, People at Mejuri, and I am hiring a People Operations Business Partner (HRBP) in support of our USA Retail Stores. I joined Mejuri nearly two years ago to lead our Retail Talent Acquisition team and have been lucky enough to see my career grow quickly in the short period of time thereafter. I now lead the People team supporting our Client-focused departments (Retail, Corporate Retail and CX) and feel incredibly fortunate to support our scaling International Retail business.

As the People Operations Business Partner, you will collaborate with Retail leaders to understand their unique needs and challenges, develop actionable People solutions and initiatives, and implement new programs to support the People strategy and overall business direction. You will be responsible for executing quarterly people programming and making data-driven decisions to drive the People Operations vision forward.

What you'll do:

• Respond to general inquiries by providing support on company programs, policies and procedures
• Provides guidance and input on business unit restructure, workforce planning, and succession planning.
• Maintain compliance with employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance
• Collaborate with Retail leaders to understand their unique needs and challenges, develop actionable People solutions and initiatives in partnership with the People Operations team
• Has developed a solid foundation on subject knowledge and is able to take ownership on driving impact with the team.
• Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations.
• Attends and participates in employee disciplinary meetings, terminations, and investigations.
• Develops contract terms for new hires, promotions, and transfers.
• Execute quarterly people programming in partnership with the Retail and People Operations members with guidance from the Manager, People (Retail)
• Foster strong relationships with retail business partners
• Ability to work through and solve problems autonomously & successfully
• Perform routine tasks required to administer and execute HR programs including but not limited to compensation, benefits, and leave; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development
• Ensure application of local Employment and Health & Safety legislation within our policies and procedures
• Maintain up-to-date employee files in HRIS system
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law

What you'll bring to the team:

• Degree/Diploma in Human Resources
• A team player with excellent interpersonal skills and a natural ability to build relationships
• Working knowledge of multiple human resource disciplines within retail, including compensation practices, organizational diagnosis, employee relations, diversity, performance management, and federal and state respective employment laws.
• Strong analytical and problem-solving skills.
• Highly adaptable, empathetic individual who enjoys working in a fast-moving, ever-changing environment
• Professional with the ability to deal with confidential information
• Ability to travel to both store and HQ locations (USA/Canada)
• Excellent communication skills with the ability to communicate with all levels of the organization
• Extremely organized, ability to manage multiple projects at once
• Ability to work in a fast-paced environment dealing with ambiguity and constant change
• Positive and enthusiastic attitude with a passion for delivering excellent employee experiences and driving a high-performing culture
• Relevant work experience in a senior HR role with a focus on retail

Things we consider an asset:

• CHRP or SHRM Certified Professional (SHRM-CP)
• Bachelor's degree preferred.
• Experience in supporting multi-unit retail an asset

Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.

Our values are:

FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly

RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes

CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions

EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example

JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable

HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment

CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress

DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated

Accommodation / Accessibility:

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.