Onboarding Success Manager Jobs

The Company:
At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.
Why this role is exciting!
They say first impressions go a long way, right? Be part of the team that gets to set the stage for our customers’ first interactions with Impact.com! Our Onboarding team is customer and partnership obsessed and is focused on ensuring all customers have a delightful experience joining Impact.com.
What you will be doing:

• The Onboarding Success Manager assists paying clients to quickly setup and launch their accounts.
• The Onboarding Success Manager is responsible for ensuring that all necessary tasks are completed during the onboarding phase.
• Track activity and update client records in various tools including SFDC, Operator, Jira, Toggl and other software we may be using
• The Onboarding Success Manager is responsible for owning the client relationship during onboarding, answering client questions, taking any requested Zoom calls and leading any specialized trainings.
• The Onboarding Success Manager is a strong individual contributor and champion for improved onboarding and activation tools such as SFDC & Jira improvements/reports/dashboards, project plans, guidelines, documents, training, internal documentation etc.
• Their goal is to ensure the client is set up for success by understanding the specific client’s business and advising on best practices and key features that align with their goals, needs, and integration.

Does this sound like you?

• Ability to work both in a team environment and autonomously
• Detail-oriented and able to effectively prioritize tasks
• Must be a critical thinker and a resourceful problem-solver
• Curious minded
• Healthy dose of initiative and the ability to remain flexible
• Customer obsessed
• Excellent verbal and written communication skills
• Solid understanding of the digital marketing ecosystem
• Ability to multi-task and perform effectively under pressure
• 3+ years of client-facing experience
• Enthusiastic team player
• Self-motivated and able to provide results with minimal supervision
• Great conflict resolution skills
• Passion to learn
• Excellent time management skills
• Bachelor’s Degree Required

Benefits (Perks):

• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• Unlimited PTO
• Parental Leave
• Medical, Dental and Vision insurance
• An established company with a cool, high-velocity work ethos, where each person can make a difference!
• Flexible work hours
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled.

Salary Range: $72,000 - $85,000 per year, plus Company Performance Bonus Plan and stock (RSU) award.

• This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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