Clinic Success Manager Jobs

Who We Are
PatchRx is on a mission to fundamentally improve the patient experience with taking prescription medication. Our service gives providers a clear understanding of their patients’ medication compliance and enables them to make timely interventions. The increased transparency provided by our platform results in better healthcare outcomes for patients, and a more efficient healthcare system for our country.
We believe that our team is taking part in a historic shift in the way we take medication, understand medication use behavior, and build healthier communities around the world. We’re happy you’re here, we look forward to meeting you!
Overview
We are seeking a highly organized and results-oriented Clinic Success Manager to manage a portfolio of relationships among our fast-growing customer base. PatchRx sells a turnkey remote therapeutic monitoring (RTM) solution to pain management clinics, and our key customer relationships are with clinic owners, providers, and administrators who manage day-to-day operations. The Clinic Success Manager will be a trusted partner to our customers to guide the clinic towards a successful adoption of PatchRx.
What You'll Do
This role will function as an account manager by executing our playbook to engage, grow, and retain customers and will work cross-functionally with our Implementation, Nursing, and Product/Engineering teams to support these initiatives. Since we partner with physical clinics, this role will require regular travel to visit clients.

• Guide the financial success of PatchRx by sharing best practices, identifying growth opportunities, and working with internal teams to support our customers
• Lead regular check-ins and success touch points to deliver reports and present KPIs
• Be the main point of contact and establish trusted, professional relationships with our customers
• Think outside the box to find new ways to increase PatchRx adoption and engagement
• Visit clinics to complete program assessments and meet with stakeholders
• Contribute to the development and execution of our Success playbooks to drive customer engagement and program confidence

Who You Are
Reporting to the Director of Clinic Success, you are someone who enjoys building relationships, problem-solving, and driving the execution of company goals. You are quick on your feet and able to tackle unforeseen challenges on a regular basis. You get excited about the opportunity of building an amazing company, invigorated by change, and able to do whatever it takes to help us win.
Requirements

• Minimum of 3 years of experience: Account/Client management or Medical Device/Pharmaceutical Sales
• Experience with business analytics and building dashboards
• Proficiency in G-Suite and MS Office (Excel, Powerpoint)
• Willingness to travel (up to 50%)
• Superior verbal and written communication skills
• BA/BS
• Experience working with healthcare providers, nurses, healthcare facilities, or a health tech company
• Ability to lead meetings and presentations to drive program value and deliver insights

Ideally

• Startup experience
• Proficiency in Hubspot or other CRM tools
• Knowledge of health insurance and or revenue cycle management

Benefits
Why You'll Love Working at PatchRx
We explore. We believe that exploring the world around us helps us find connections between disparate things and spurs innovation.
We invest in your life. We want to provide you with resources to meet your needs both in and outside of work. We offer fully remote work for those interested, provide up to $1,000 in stipends to make working from home fun and productive, and provide generous PTO, health, vision, dental and HSA benefits.
We want you to grow. We are a team that supports each other’s professional and intellectual growth. You’ll have access to regular opportunities to learn from teammates and invest in your professional development with up to $1,000 per year for employees to pursue paid classes, certifications, and opportunities relevant to your work at PatchRx.
We offer highly competitive compensation packages. Our team is our most valuable asset. We want everyone who works for us to feel fairly compensated for the impact they bring to our mission. That means we allow you the flexibility to adjust the equity-to-cash ratio in your package while providing full benefits and taking your cost of living into account.