Onboarding Specialist Jobs

Who is Autonomy?

We fundamentally believe everyone should have access to mobility that is free from debt and long-term commitment. We have created the quickest and easiest way to get into an electric vehicle. Autonomy was founded by auto retail and finance disruptors, S cott Painter and Georg Bauer, who pioneered the Car-as-a-Service (CaaS) and vehicle subscription categories. Autonomy is enabling vehicle subscriptions to become a mainstream and liberating alternative to traditional car buying or leasing.

What do we offer?

• Health, vision & dental benefits with fully-covered monthly premiums for you & any of your dependents
• 401k retirement program
• Company-provided lunch anytime you are at HQ
• Generous PTO (paid time off)

What impact will you have?

• You will play one of the most important roles in the Autonomy experience by ensuring each subscriber successfully onboards their vehicle

What will you be responsible for?

• Maintain a high quality customer experience
• Meet and greet customers, communicate clearly and effectively
• Complete and record processes and procedures
• Check-in vehicle returns
• Communicate with various teams that are involved in the vehicle onboarding process
• Manage inventory and reorder supplies, as needed
• Prepare vehicles for new subscriptions
• Orient customers with the vehicle they will be subscribing too
• Clean and maintain fleet making sure they are ready for customer subscriptions
• Maintain inventory control for vehicles, keys, and paperwork
• Perform additional responsibilities, as assigned to meet business needs
• Maintain adequate charge in electric vehicles
• Safely drive and porter vehicles within parking facilities, to and from vendors, and to and from external services
• Track schedules, prioritize, and manage time effectively to meet deadlines
• Manage the fleet of vehicles
• Walk customers through the onboarding process

Who will be successful in this role?

• Valid U.S. driver’s license in the state where the position is based
• Ability to be insured for a vehicle
• Ability to work effectively, independently and as a team member
• Available to work a flexible schedule to support business needs, including evenings and weekends when necessary
• Ability to teach and learn from others to promote continuity of knowledge and personal development
• Confidence and willingness to challenge the status quo in a way that builds team support and strengthens the organization
• 2+ years of customer service experience
• Clean driving record/history over the past 5 years
• Ability to succeed within a cross-functional team emphasizing collective ownership in a fast-paced environment
• Ability to take on new challenges, define new processes, excel at efficiency, and provide a superior customer experience to our subscribers

$25 - $25 an hour

This base pay range is for Southern California and is not applicable to locations outside of the U.S. Actual amount will vary depending on experience and location.

EEO

NextCar Holding Company, Inc. (“Autonomy”) is proud to be an Equal Employment Opportunity and Affirmative Action employer. It's Autonomy's policy to provide equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, color, religion, gender, gender expression, gender identity, sex, medical condition (as defined by California law and which includes pregnancy or childbirth), national origin, age, physical or mental disability, political activity or affiliation, ancestry, marital status, protected veteran status, citizenship status, sexual orientation, genetic information, taking or requesting statutorily protected leave, or any other legally protected status where there is no bona fide occupational qualification or legitimate business reason for the differing treatment. In addition, Autonomy prohibits harassment on any of the bases listed above or any other characteristics protected under federal, state or local laws. Autonomy is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.