Customer Experience Specialist Jobs

About the job

As a Sales Assistant, you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, and live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line.

What you’ll do:

• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
• Proactively manage and respond to a high-volume of leads and active customers to achieve sales targets.
• Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options, creating memorable and personalized experiences for each customer.