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Customer Onboarding Specialist (Remote)
Company | FMG |
Address | San Diego, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-09-24 |
Posted at | 8 months ago |
What We Do
- Work computer equipment is provided to help you succeed :)
- Vision
- Optional Alternate 9-80 Work Schedule – with every other Friday off
- Dental
- Company-paid Employee Assistance Program (EAP)
- Matching 401(k) with immediate full vesting
- Employee Events Committee that plans fun in-person and virtual events
- On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
- Company-paid Short & Long Term Disability coverage
- Medical with $0 co-pay Telehealth plan
- Health Savings Account (HSA) with generous employer contributions
- Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.
- Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
- Internet & Gym Reimbursement!
- Robust Insurance Plan including:
- Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
- Flexible Spending Accounts (FSA)
- Lead exciting 1-to-1 or 1-to-many video conference calls with customers, assisting with the set-up and configuration of their newly acquired marketing tools
- Host periodic ‘checkups’ to ensure client adoption and success with their FMG Suite products
- Provide feedback to management on the efficacy of the Customer Onboarding Specialist position.
- Access to a private & secure workspace, free from distractions
- Ability to set proper expectations with subscribers throughout the setup process.
- An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)
- Work with the Customer Service tools (Salesforce, FMG Suite’s Advisor Admin, Google Suite, Acuity Scheduling) to move a subscriber through the setup process.
- Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
- Communicate with/respond to clients in an accurate and timely manner
- Exercise patience and understanding when the subscriber is frustrated or not understanding the setup process.
- Strategic thinking. Customer Onboarding Specialists must strive to understand each customer's unique organization in order to lead an amazing onboarding experience.
- Highly organized
- Prior customer service or support experience
- Strong interpersonal skills. Customer Onboarding Specialists must form positive relationships with each customer throughout their onboarding process.
- Excellent communication skills, both written and verbal. Customer Onboarding Specialists must communicate clearly and professionally with all customers.
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