Merchant Sales Specialist Jobs

You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.

4-5 years of work experience in account management, systems implementation, customer support, or hospitality

You will report to the Senior Manager, Product Ops, within our Platform Operations organization.

Bachelor’s degree or equivalent work experience

Experience working successfully cross functionally with individual contributors

Excellent external and internal customer support skills

Collaborate seamlessly with sales, account management, operations, product, and analytics teams to create a cohesive and exceptional merchant experience.

Develop and execute comprehensive plans for merchant onboarding, ensuring a smooth and delightful experience that exceeds merchant expectations.

Cultivate expertise in the Bbot platform and its associated integrations, becoming the go-to resource for product knowledge and technical insights.

Deliver hands-on training to merchant staff, equipping them with the skills to effectively utilize the Bbot platform for optimal results.

Design and implement strategic programs across processes, products, and personnel to drive key performance metrics and enhance merchant satisfaction.

Create effective training materials to empower merchant staff with a clear understanding of the Bbot platform, encouraging adoption and utilization.

Previous beverage sales management experience

Follow-up and comply with requests from upper management.

Report weekly/monthly/quarterly to management team to be sure sales targets are met.

Works directly with sales consultants and managers to establish and grow the Luxury Wine portfolio primarily in the On Premise universe.

Communicates a high- level of enthusiasm and knowledge to inspire and place trust with buyers.

Manages sales performance by measuring and reporting results, evaluating and correcting performance and administering policies and procedures.

Efficient and strong time management skills

Work effectively with internal partners including other Risk teams and Compliance, as well as multiple levels of management

1+ years experience in credit, fraud, underwriting, finance, or related field

Previous experience in commercial banking or card processing a plus

Excellent organizational skills and attention to detail

Strong written and verbal communication skills

Collaborate with cross-functional teams, including marketing, product development, and customer support, to align strategies and ensure a seamless customer experience.

Minimum 5 years of experience in managing and leading a commission-based sales team.

Strong analytical and strategic thinking skills to develop and execute effective sales strategies.

Excellent communication and interpersonal skills to build and maintain relationships with clients and the sales team.

Knowledge of payment processing and merchant account solutions is highly advantageous.

Leadership skills with the ability to inspire and motivate a team towards success.

Work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.

Bachelor’s degree or equivalent work experience 4-5 years of work experience in account management, systems implementation, customer support, or hospitality

Experience working successfully cross functionally with individual contributors Excellent external and internal customer support skills

Experience working successfully cross functionally with other departments

Look for ways to improve and want to shape the direction of the company

Able to complete tasks accurately, effectively and on time with superb attention to detail

You have experience in de-escalation tactics, call management, and delight in turning an upset customer into a vocal brand promoter.

We are leaders – Leadership is not limited to our management team.

The Bbot Customer Support team currently offers 365/12/7 coverage from 9am-9pm EST.

You have high emotional intelligence and great communication skills - you communicate with merchants and teammates efficiently, professionally and confidently.

You have a Bachelor’s degree or equivalent amount of work experience.

About the Team Bbot is on a mission to make operating a hospitality business a whole lot easier.

Exceptional verbal and written communication skills

Become the subject matter expert, and drive cross team collaboration and understanding of our credit card products and integration partners

Generate the highest probability of sale through effective demonstration of proven sales behaviors including, but not limited to...

Complete effective discovery calls focused on learning the prospect’s current credit card related challenges

Provide effective solution recommendations while communicating accurate business value alignment between the customer’s challenges and the recommended solution

Meet or exceed monthly quotas

Have applicable experience increasing customer satisfaction and retention with 2+ years in an onboarding, support, or account management role

Improve retention of new merchants by creating a seamless onboarding experience

Work with businesses to assist them through the onboarding process and set them up for success on the platform

Help restaurants turn their menu into a tool for attracting and engaging with customers in their area

Communicate with merchants by phone and email to monitor and support progress from the moment they sign up

Ensure long-term satisfaction by implementing operational improvements

Manage the end-to-end merchant boarding process, including setting up new accounts, maintaining client databases, and conducting risk assessments.

Comprehensive training curriculum to expand your knowledge of the fintech industry.

Previous experience in merchant services, banking, or a related field.

Exceptional organizational skills and meticulous attention to detail.

Coordinate with sales and underwriting teams to ensure proper account setup and alignment with compliance standards.

Provide top-notch customer service, resolving client inquiries and issues promptly and professionally.

Ability to demonstrate effective time management skills.

Reviews weekly and monthly financial reports provided by merchant processor and presents referral results to Bank management.

5+ years of related treasury/finance/banking work experience, required.

Knowledge of payments industry including role of acquirers, issuers, sponsor bank, card associations, and fees.

Knowledge and understanding of client’s businesses and their specific needs.

Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.

Basic computer skills – comfortable using tablet and Bluetooth equipment and basic knowledge of MS Office and CRM

Interact with multiple levels of support including Operations/Sales, Finance, and tech support

Prior experience with POS sales and implementation is a plus, but not required

Have a valid driver's license and a car (NRS offers a mileage reimbursement program)

Drive the completion of the application process, follow-ups, and close deals

Help our customers understand how to use our services effectively