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Merchant Support Specialist Jobs

Merchant Onboarding & Operations Specialist
By Compunnel Inc. At United States
You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
4-5 years of work experience in account management, systems implementation, customer support, or hospitality
You will report to the Senior Manager, Product Ops, within our Platform Operations organization.
Bachelor’s degree or equivalent work experience
Experience working successfully cross functionally with individual contributors
Excellent external and internal customer support skills
Onboarding Specialist - Enhancing Merchant Experience
By Compunnel Inc. At San Francisco, CA, United States
Collaborate seamlessly with sales, account management, operations, product, and analytics teams to create a cohesive and exceptional merchant experience.
Develop and execute comprehensive plans for merchant onboarding, ensuring a smooth and delightful experience that exceeds merchant expectations.
Cultivate expertise in the Bbot platform and its associated integrations, becoming the go-to resource for product knowledge and technical insights.
Deliver hands-on training to merchant staff, equipping them with the skills to effectively utilize the Bbot platform for optimal results.
Design and implement strategic programs across processes, products, and personnel to drive key performance metrics and enhance merchant satisfaction.
Create effective training materials to empower merchant staff with a clear understanding of the Bbot platform, encouraging adoption and utilization.
Merchant Onboarding Specialist Jobs
By Afterpay At Atlanta, GA, United States
Efficient and strong time management skills
Work effectively with internal partners including other Risk teams and Compliance, as well as multiple levels of management
1+ years experience in credit, fraud, underwriting, finance, or related field
Previous experience in commercial banking or card processing a plus
Excellent organizational skills and attention to detail
Strong written and verbal communication skills
Merchant Technical Support Operations Manager
By Bank of America At , Louisville, 40222
Experience leading associates through change
Experience providing performance feedback and coaching associates to success
Experience with Merchant services and products
Experience with Merchant bank systems
Merchant Onboarding Specialist Jobs
By Compunnel Inc. At San Francisco, CA, United States
Work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
Bachelor’s degree or equivalent work experience 4-5 years of work experience in account management, systems implementation, customer support, or hospitality
Experience working successfully cross functionally with individual contributors Excellent external and internal customer support skills
Experience working successfully cross functionally with other departments
Look for ways to improve and want to shape the direction of the company
Able to complete tasks accurately, effectively and on time with superb attention to detail
Merchant Support Specialist Jobs
By Compunnel Inc. At United States
You have experience in de-escalation tactics, call management, and delight in turning an upset customer into a vocal brand promoter.
We are leaders – Leadership is not limited to our management team.
The Bbot Customer Support team currently offers 365/12/7 coverage from 9am-9pm EST.
You have high emotional intelligence and great communication skills - you communicate with merchants and teammates efficiently, professionally and confidently.
You have a Bachelor’s degree or equivalent amount of work experience.
About the Team Bbot is on a mission to make operating a hospitality business a whole lot easier.
Merchant Support Representative Jobs
By Afterpay At San Francisco, CA, United States
Proven track record of relationship management / service delivery
Multitasking and time management efficiency
Knowledge of how to facilitate conflict resolution
1+ years of experience with engaging consumers and merchants effectively by phone call and email
Impeccable written and verbal communication skills
Paid Life insurance, AD&D. and disability benefits
Merchant Onboarding Specialist Jobs
By SoundHound AI At Nashville, TN, United States
Have applicable experience increasing customer satisfaction and retention with 2+ years in an onboarding, support, or account management role
Improve retention of new merchants by creating a seamless onboarding experience
Work with businesses to assist them through the onboarding process and set them up for success on the platform
Help restaurants turn their menu into a tool for attracting and engaging with customers in their area
Communicate with merchants by phone and email to monitor and support progress from the moment they sign up
Ensure long-term satisfaction by implementing operational improvements
Merchant Boarding Specialist Jobs
By LeisurePay At United States
Manage the end-to-end merchant boarding process, including setting up new accounts, maintaining client databases, and conducting risk assessments.
Comprehensive training curriculum to expand your knowledge of the fintech industry.
Previous experience in merchant services, banking, or a related field.
Exceptional organizational skills and meticulous attention to detail.
Coordinate with sales and underwriting teams to ensure proper account setup and alignment with compliance standards.
Provide top-notch customer service, resolving client inquiries and issues promptly and professionally.
Merchant Sales Specialist Jobs
By IDT Corporation At Kansas City, MO, United States
Basic computer skills – comfortable using tablet and Bluetooth equipment and basic knowledge of MS Office and CRM
Interact with multiple levels of support including Operations/Sales, Finance, and tech support
Prior experience with POS sales and implementation is a plus, but not required
Have a valid driver's license and a car (NRS offers a mileage reimbursement program)
Drive the completion of the application process, follow-ups, and close deals
Help our customers understand how to use our services effectively

Are you looking for an exciting opportunity to use your customer service skills to help merchants succeed? We are looking for a Merchant Support Specialist to join our team and provide exceptional service to our merchants. If you have a passion for helping others and a knack for problem-solving, this could be the perfect job for you!

A Merchant Support Specialist is responsible for providing technical and customer service support to merchants. They are responsible for troubleshooting and resolving merchant inquiries, providing guidance on merchant account setup and maintenance, and assisting with merchant onboarding. They must have strong customer service and communication skills, as well as knowledge of merchant services and payment processing. To become a Merchant Support Specialist, you should have a high school diploma or equivalent and experience in customer service or a related field. You should also have strong problem-solving and communication skills, as well as knowledge of merchant services and payment processing. Skills required for a Merchant Support Specialist include customer service, problem-solving, communication, and technical skills. Knowledge of merchant services and payment processing is also important. Responsibilities of a Merchant Support Specialist include responding to merchant inquiries, providing guidance on merchant account setup and maintenance, and assisting with merchant onboarding. They must also be able to troubleshoot and resolve merchant issues. Experience in customer service or a related field is necessary to become a Merchant Support Specialist. A high school diploma or equivalent is also required. Qualifications for a Merchant Support Specialist include strong customer service and communication skills, as well as knowledge of merchant services and payment processing. Tools that help Merchant Support Specialists work better include customer service software, payment processing software, and merchant account management software. Good tips to help Merchant Support Specialists do more effectively include staying organized, staying up to date on industry trends, and staying in touch with customers.

Common Merchant Support Specialist interview questions include:

• What experience do you have in customer service?
• What experience do you have with payment processing?
• How do you handle difficult customer inquiries?
• What do you know about merchant services?
• How do you stay organized and manage multiple tasks?