Onboarding Coordinator (Clients) Jobs

About OnPay

OnPay is a fast-growing software company headquartered in Atlanta offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. Over the last year, our headcount has increased by 100%. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company!

Job Summary

Onboarding Coordinators at OnPay are primarily responsible for engaging with incoming clients to ensure smooth and successful onboarding. The day-to-day activity of an Onboarding Coordinator involves reaching out to newly enrolled clients to ensure they successfully make it to running their first payroll in OnPay. We fully understand that our client's success makes us great. By doing business in this way, we deliver an exceptional experience resulting in saved time and money for our clients.

Role Responsibilities:

• Address any questions or concerns throughout the onboarding process
• Manage a pipeline of new client enrollments to facilitate a successful onboarding process
• Respond to client inquiries promptly and professionally
• Coordinate inputs from various teams and departments and communicate these updates timely and effectively to clients
• Communicate with prospective clients via a combination of phone, chat, and email
• Be an expert in OnPay’s product and a full suite of service offerings
• Coordinate training and consultation with outside teams as needed

Traits and Skills We Seek:

• Self-starter and highly motivated to make a meaningful impact at a fast-growing, exciting company
• Excellent written and verbal communication
• Problem solver that enjoys helping others
• Ability to manage multiple tasks simultaneously, with a sense of urgency
• Superior interpersonal skills with the ability to work with various types of clients
• Must be coachable while showing attentiveness, flexibility, patience, and empathy
• Detail-oriented and very organized

Education and Experience:

• 1-2 years in a client-facing onboarding or inside sales role
• College experience (degree strongly preferred)

Perks:

• Medical, Dental, Vision, 401(k), Short-term/Long-term Disability, and Life Insurance
• Ponce City Market employee discounts & more!
• A casual team-oriented environment with a solid work/life balance and flexible work options
• On-site training at our Ponce City Market HQ
• Stocked kitchen with a variety of snacks and drinks
• Four weeks of paid time off plus paid holidays and generous Parental Leave
• Stock Options

OnPay is an equal-opportunity employer. OnPay makes all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.