New Business Account Strategist, Onboarding, Google Customer Solutions

Minimum qualifications:

• 2 years of experience in the media account management or advertising industry.
• Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics, etc.).
• Bachelor's degree or equivalent practical experience.

Preferred qualifications:

• Ability to multi-task and manage multiple projects, with effective attention to detail.
• Experience in managing and customizing for a customer base.
• Ability to reach out to customers and assist them in adding value to their business.
• Excellent creative thinking, problem-solving, and written and verbal communication skills.
• Ability to take initiative and lead, motivate, and work well with others.

About The Job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
The Onboarding team plays a critical role in Google’s Acquisitions organization and is responsible for a substantial portion of Google’s advertising business growth across the globe.
As a New Business Strategist, you will be a critical member of our Onboarding Team, managing the onboarding of new advertising customers for Google throughout the region. You will engage with customers and support them in learning how to utilize Google solutions for their business, while also developing digital advertising solutions that meet their growth goals and business objectives. In addition, you will manage the relationship with our acquisitions and business team for customers. You will work with an engaged team and grow/transform the business, while understanding our advertisers' needs and delivering solutions.
When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
The US base salary range for this full-time position is $79,000-$114,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .
Responsibilities

• Deliver against assigned customer goals, while prioritizing and delivering an onboarding experience to Google's advertisers.
• Communicate proactively with customers, via phone and email.
• Provide strategic advice and help our advertisers to get the return on their advertising investment by working closely with them in a consultative role.
• Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
• Work closely with colleagues in New Business Sales (NBS) and Google Customer Solutions (GCS) Sales to deliver seamless customer handovers and ensure a customer experience.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .