Manager, Process Optimization Jobs

NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.

Description

The Manager, Process Optimization oversees the execution of tactics and initiatives that support company strategy and continuous retail excellence. This role will partner with store leaders and corporate stakeholders to define and implement policy, procedure and processes that optimize retail operations and deliver seamless execution of operational initiatives. This role reports to the Sr. Manager, Retail Operations.

Responsibilities & Duties

• Sustains process improvements through measuring success metrics and monitoring store execution.
• Creates and maintains policy, procedure, and process documentation
• Obtains stakeholder alignment to ensure sponsorship and advocacy of the processes
• Develops proper resources to facilitate behavior and process change
• Approximately 25% of work time is physical time in an NMG store
• Partners with cross-functional teams to develop the operational strategy to simplify processes
• Promotes a customer centric culture of results-oriented performance in stores and through corporate cross functional relationships
• Manages multiple projects by defining scope of work, project objectives, deliverables, milestones, and timelines
• Serve as a stores expert to consult and advise stakeholders in the development and execution of initiatives that have store impact or consequence
• Builds and leads implementation plan of process improvement initiatives
• Develops behavior change and process improvement programs in Neiman Marcus stores by evaluating and determining change and improvement needs

Qualifications

• Travel Requirement up to 25%
• Strong ability to successfully interface with all levels and areas of the organization, establish close working relationships, and build consensus and support for improvement opportunities
• Strong in Microsoft Excel, Word, and PowerPoint
• Adept at identifying operational improvement opportunities and working with others to generate and implement creative solutions
• 4-6 years of store operations experience
• Exceptional verbal and written communication skills; strong facilitation, interpersonal, and teamwork skills are required
• 4-year degree preferred
• History of driving results and performance
• Articulates successful response to challenging situations utilizing available data and knowledge while considering alternative solutions
• 2+ years of stores / field leadership experience
• Strong ability to influence without authority and drive change across multiple functions in a dynamic environment
• Proven ability to manage multiple assignments at once and shift work based on business needs Passion and ability to work in a retail store environment on a frequent basis
• Knowledge of Six Sigma, Lean practices, and change management principles
• Demonstrates continuous improvement mindset

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Additional Information

• Minimum Pay Range $: 64000
• Posting Date: Jun 23, 2023
• Overtime Status: Exempt
• Maximum Pay Range $: 90000