Manager, Operations Performance Jobs

Summary:

The Manager, Performance Operations will be responsible for the enablement of Dataworks outcomes through operations support and alignment, dynamic resource management, back-office tooling, operations, and technical coaching.

This person will lead a team in establishing the infrastructure and running dynamic resource management where people move to the work and capacity is always known. This team will also manage analysts that ensure initiatives and programs are tracking toward outcomes and performing as intended. Further, this individual will be responsible for technical and business talent onboarding and ongoing agile coaching. Finally, their team will establish technical and business growth and learning paths in conjunction with the People team.

Responsibilities:

• Technical and business talent onboarding and ongoing agile coaching.
• Leads a hybrid team to refine, run and enable the infrastructure that supports the smooth operations of the business
• Building and maintaining highly engaged, diverse teams providing professional development, coaching and guidance
• At a program level, ensure the right team (resources and capacity) is in place, alignment to the overall strategy exists, and supporting tools and templates are in place.
• Identify continuous improvement opportunities, devising strategies, and leading your team through execution.
• Measure the overall health of the organization, understand how each strategic initiative impacts the overall health of the organization, and provide transparency into the organization’s work to make informed decisions.

Skills / Abilities:

• Ability to influence and build strong relationship across the organization
• Strong communication, coaching and presentation skills, including the ability to clearly and openly communicate status, issues/risks, and challenges presented to project, as well as ability to create clear and concise presentations
• Create a culture and team dynamic to maximize a team environment
• Experience with work management tools and agile taxonomy and nomenclature
• Advanced problem-solving skills with the ability to work cross functionally to resolve issues and generate results among potentially conflicting constituencies
• Strong technical understanding to determine value, prioritization and/or critical problem-solving skills
• Ability to effectively operate within a fast pace, dynamic, complex and matrix organization
• Self-starter, intellectually curious and bring the ability to transform various developments and actions into a synthesized set of strategies and business updates to a senior executive level audience.
• Strong prior knowledge of project management or program management execution

Minimum Qualifications:

• Self-directed leader with proven ability to Lead teams and Organizations and drive transformational change.
• Willingness to work a flexible schedule to accommodate business and travel requirements
• Ability to thrive in a fast paced, highly dynamic atmosphere, be unafraid of risks, and willing to fail fast to learn and succeed
• Solid understanding and experience in both engineering and agile practices
• Bachelor's degree highly preferred or minimum of 7 years' proven relevant work experience.

Domicile Information:

This position can be domiciled anywhere in the United States.

Application Criteria:

Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by 5 pm Central Time on June 17, 2023.

Additional InformationColorado, Nevada, Connecticut, New York, California, Rhode Island and Washington Residents Only - Compensation: Monthly Salary: $10,060.00 - $15,719.00. This compensation range is provided as a reasonable estimate of the current starting salary range for this role. Factors that may be used to determine your actual salary may include but are not limited to your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.

Born out of FedEx, a pioneer that ships nearly 20 million packages a day and manages endless threads of information, FedEx Dataworks is an organization rooted in connecting the physical and digital sides of our network to meet today's needs and address tomorrow's challenges.

We are creating opportunities for FedEx, our customers, and the world at large by:

• Building and iterating on solutions that generate value;
• Exploring and harnessing data to define and solve true problems;
• Removing barriers between data sets to create new avenues of insight;
• Acting as a change agent to advance curiosity and performance.

At FedEx Dataworks, we are making supply chains work smarter for everyone.

Employee Benefits: medical, dental, and vision insurance; paid Life and AD&D insurance; tuition reimbursement; paid sick leave; paid parental leave, paid vacation, paid military leave, and additional paid time off; geographic pay ranges; 401k with Company match and incentive bonus potential; sales Incentive compensation for selling roles.

Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact [email protected].