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It Support Manager Jobs

Sr. Manager, Healthcare It (Connectivity Support) - Remote
By IQVIA At , Phoenix
Prioritize the time management of the Connectivity Support team within the region and assist with logistics
Create and pull reports for customer interactions, performed tasks, and installation tracking in customer relationship management (CRM) system
Bachelor’s degree in IT-related fields or equivalent experience
Minimum of 5 years of relevant experience in IT
Minimum of 3 years of supervisory experience of a team
Strong organizational and follow up skills
Manager - Scheduling And It Support
By Baltimore City Public Schools At , Baltimore, 21202 $97,994 - $126,816 a year
Experience as a grade reporter or master scheduler preferred. Must demonstrate knowledge of the connection between scheduling and strategic resourcing.
Detailed knowledge of high school graduation requirements, student promotion policies, school data policies and procedures related to attendance, grade reporting, scheduling.
All documentation/certification necessary (scanned copies accepted) to substantiate minimum qualifications; must be uploaded into application
Maintains advanced technical knowledge of assigned City Schools application programs, school scheduling, databases, operating systems, and customer data retrieval processes.
Utilizes tact and exercises good judgment in interacting with school and central office personnel and provides content knowledge and expertise.
Bachelor's degree from an accredited college or institution with three or more years of related technical experience.
It Client Support Manager I
By East Carolina University At , Greenville
At least two years of management experience
Manage admissions processing, incoming/outgoing mail (electronic and paper), and admissions data reporting
Manage all third-party systems including Mongoose, Main Stay, WISR/Ship Mates, CFNC, Common App, College Board, and Encoura
Continually develop improvements to the student experience of applying and enrolling to the university
License or Certification Required by Statute or Regulation
Experience working in undergraduate admissions
Manager, It Support Jobs
By Attentive Mobile At , $100,000 - $140,000 a year
Strong project management skills with the ability to handle multiple concurrent projects and initiatives while managing operational tasks
Develop and maintain IT documentation including end user facing knowledge articles
5+ years experience leading a helpdesk or IT Support function at a modern, cloud first organization
Strong Atlassian Suite (Jira, Jira Service Desk, Confluence) administration skills
Comprehensive knowledge of major SaaS productivity tooling (Okta, Google Workspace, O365, Slack, Zoom, etc.)
Strong working knowledge of troubleshooting issues in major OS systems (macOS, Windows, iOS, Android)
It Support Manager, It Services
By Amazon Development Center U.S., Inc. At , New York, Ny From $93,400 a year
Experience with system management tools and client/server environments
2+ years of leading technology teams as a information technology operations manager experience
Direct management of individual contributor IT Engineers who provide direct end user support to Amazonians on general IT issues.
Hiring, promotion, and performance management of direct reports.
Relationship management with key partners and customers in local Amazon sites.
5+ years of developing a team of technical professionals across multiple locations experience
It Support Manager, It Services
By Amazon Development Center U.S., Inc. At , Seattle, Wa From $93,400 a year
Experience with system management tools and client/server environments
2+ years of leading technology teams as a information technology operations manager experience
Direct management of individual contributor IT Engineers who provide direct end user support to Amazonians on general IT issues.
Hiring, promotion, and performance management of direct reports.
Relationship management with key partners and customers in local Amazon sites.
5+ years of developing a team of technical professionals across multiple locations experience
It Support Manager Jobs
By Aldridge At San Antonio, TX, United States
Develop and implement new technical support processes to improve the client experience.
Strong knowledge of complex problem-solving and troubleshooting methodology
Communicate regularly with assigned clients to ensure service quality meets client expectations
Keep up-to-date with the latest high-level technology trends
Facilitate ongoing training and development with the team
Demonstrated success leading teams through complex, technical problems in a fast-paced environment
Support Manager Jobs
By Aescape At New York, NY, United States
Manage and monitor the Support team, ensuring they are meeting metrics, and providing on-the-spot guidance for questions or escalations.
Evaluate customer satisfaction through relevant KPIs. Manage data and service level agreements; translate data into action.
Update and maintain a knowledge base for internal and external customers to utilize for self-service support
Minimum 8 years of experience in a lead customer support position
Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
Consumer Electronics or hospitality experience
Support Manager Jobs
By US Translation Company At Salt Lake City Metropolitan Area, United States
Strong project management and communication skills
Experience in sales and customer relationship management
Has the roles of vendor, compliance, and support management.
Experience working with independent contractors
Knowledge of language industry and translation services
Strong organizational and problem-solving skills
Manager It Loyalty Technology Support
By JetBlue At New York, NY, United States
Three (3) years’ experience with portfolio management, project delivery and business partner management
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Responsible for support initiatives, projects and ongoing IT services, project delivery and business partner management.
Manage production and non-production environments through change control management.
Manage a "portfolio" of applications / solutions from conception to retirement.
Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company, audit, security and regulatory requirements.
Manager, It Loyalty Technology Application Support
By JetBlue At United States
3 years’ experience with portfolio management, project delivery and business partner management
Responsible for support initiatives, projects and ongoing IT services, project delivery and business partner management.
Manage production and non-production environments through change control management.
Manage a "portfolio" of applications / solutions from conception to retirement.
Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company, audit, security and regulatory requirements.
Partner with other IT Managers to ensure alignment and drive efficiencies.
Office Manager & It Support
By Optimizely At , Nashua, Nh

As the Office Manager, your responsibilities will include:

The following qualifications are essential:

Manager, Corporate It Support
By Chipotle At , Columbus, 43215, Oh $94,000 - $129,000 a year
Experience with IT service management tools such as ServiceNow.
Lead and manage the Corporate Support team, providing technical guidance and support to team members as needed.
Manage ticket queues and ensure timely and accurate resolution of desktop support issues.
Bachelor's degree in computer science, information systems, or a related field (or equivalent experience.)
Proven experience in managing Desktop Support and Audio Visual teams within a fast-paced environment.
Excellent leadership, communication, and interpersonal skills.
It Support Manager Jobs
By RaceTrac At , Atlanta, 30339, Ga
5+ years’ experience in production support and incident management
Responsible for the effective implementation of the Incident Management process and carrying out the respective reporting procedure.
Maintain awareness of all event-related activities and provide on-going communication and feedback to senior management.
Knowledge and experience working with ITSM tools. ServiceNow a plus
Maintain business level knowledge of what are the key applications for each business area.
Bachelor’s degree from an accredited college or university in IT or related field or equivalent work experience
It Support Manager Jobs
By Motion Recruitment At Boston, MA, United States
Desirable skills: Experience within the Financial Services Industry, Microsoft qualifications such as MCSA or MCSE, Cisco certification
Manage and coordinate a team of Service Desk Engineers through 1:1s including coaching and development of skills and capabilities
Manage the Major Incident process including resolution management, providing timely communications, and producing the root cause analysis documentation
7+ years of mentoring/managing experience
WITH 3-4+ years of hands on helpdesk experience
Strong analytical and problem-solving skills with a passion for technology
Manager, It Loyalty Technology Support
By JetBlue At United States
3 years’ experience with portfolio management, project delivery and business partner management
Responsible for support initiatives, projects and ongoing IT services, project delivery and business partner management.
Manage production and non-production environments through change control management.
Manage a "portfolio" of applications / solutions from conception to retirement.
Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company, audit, security and regulatory requirements.
Partner with other IT Managers to ensure alignment and drive efficiencies.
Executive Support It Manager- Svp
By Citi At , New York, Ny $170,880 - $256,320 a year
Conduct responsibilities such as quality control, work allocation, coaching/mentoring, ensuring ongoing compliance with regulatory requirements
Design and create complex processes and reporting streams, participate in the review and approval of requirement documents
Experience in managing projects, leading operational process change and improvement and delivering infrastructure technologies products and services
Experience in financial services or large complex and/or global environment preferred
Proven analytical, diagnostic and multitasking skills with focus on execution and attention to detail
Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirements
Sr It Program Manager (Support Process)
By LinkedIn At Sunnyvale, CA, United States

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover ...

Regional It Support Manager - Central Region (Virtual)
By Sonepar Management Group, US At , Township Of Hamilton, Nj $110,000 - $130,000 a year
Knowledgeable in escalation procedures incident management software.
Expertise in people management and leadership.
4 Year Degree or equivalent experience in the space of 7-10 years
Knowledgeable of operations in a large-scale IT organization.
Ability manage and prioritize tasks efficiently.
Proficient in leading both onsite and virtual teams.
It Support Manager Jobs
By MOSAIC DENTAL COLLECTIVE LLC At , Remote $85,000 - $120,000 a year
8+ years’ experience administering Microsoft business products such as Active Directory, Microsoft Office 365 and Windows
8+ years’ experience in a technical end user support role
Advanced experience with Microsoft Active Directory and Azure Active Directory
Advanced experience with Microsoft Exchange Online
Advanced knowledge of Windows operating systems
Advanced knowledge of networking protocols and various vendor platforms

Are you an experienced IT professional looking for a new challenge? We are looking for an IT Support Manager to join our team and help us provide exceptional customer service to our clients. You will be responsible for managing the day-to-day operations of our IT support team, ensuring that all requests are handled efficiently and effectively. If you have a passion for technology and a commitment to customer service, this could be the perfect opportunity for you!

Overview An IT Support Manager is responsible for managing the IT support team and providing technical assistance to customers. They are responsible for troubleshooting hardware and software issues, providing technical support, and ensuring customer satisfaction. They must have strong communication and problem-solving skills, as well as a thorough understanding of IT systems and processes. Detailed Job Description The IT Support Manager is responsible for managing the IT support team and providing technical assistance to customers. They must ensure that customer inquiries are answered promptly and accurately, and that customer issues are resolved in a timely manner. They must also ensure that the IT support team is adequately trained and equipped to handle customer inquiries. The IT Support Manager must have a thorough understanding of IT systems and processes, and must be able to troubleshoot hardware and software issues. They must also be able to provide technical support to customers and ensure customer satisfaction. Job Skills Required
• Excellent communication and customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of IT systems and processes
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize workload
• Knowledge of computer hardware and software
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• At least 5 years of experience in IT support
• Experience managing an IT support team
• Certification in IT support or related field
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of IT systems and processes
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• At least 5 years of experience in IT support
• Experience managing an IT support team
• Experience providing technical support to customers
Job Responsibilities
• Manage the IT support team and provide technical assistance to customers
• Troubleshoot hardware and software issues
• Provide technical support to customers
• Ensure customer inquiries are answered promptly and accurately
• Ensure customer issues are resolved in a timely manner
• Ensure the IT support team is adequately trained and equipped to handle customer inquiries
• Monitor customer satisfaction levels
• Develop and implement IT support policies and procedures