Manager, Implementation Lead Jobs

At HSA Bank, we’re working toward a world where everyone is confidently engaged with their health and wealth. We are devoted to delivering an outstanding user experience and our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for individuals, employers, and partners. Plan Administrative Services and Benefit Services are administered by Webster Servicing LLC. To learn more, visit hsabank.com.

Are you ready to join us?

Manager, Implementation Lead

Position Summary:
As a Manager Lead on the Implementation team, you’ll be providing world-class customer service to our Business Partners, Employers, Agents, Brokers, Insurance Carriers, TPAs, employer relationships and channel partners. Using a consultative approach, you will onboard our employers, develop an optimal plan design to meet their business need, create and maintain a formal implementation plan, and deliver on quality execution and employer satisfaction. This is an individual contributor role that must serve as a mentor and help to onboard new colleagues. This role will also play a critical role in supporting new partnerships and integrations to ensure the implementation team has education and training needed to support these critical additions to the business.

Responsibilities

• Participates in pre-sales discussions, RFPs and finalist meetings to ensure potential new business is supported
• Manage high-profile, complex partner clients through successful implementation including various complex integration components such as file sharing, file mapping and other components that will leverage the Professional Services Team.
• Completes file testing for specific file types and owns communication for all file testing throughout the course of the implementation.
• Engage in extensive process improvement work throughout the year not only within the implementation team but for projects across the organization
• Develop and conduct new hire onboarding, training, mentoring
• Anticipate, address, and develop solutions for concerns or challenges that an employer may face, leverage internal SMEs where needed to drive and deliver on quality execution. Manages implementation by developing and maintaining a detailed project plan for each assigned employer, with sign off by the partner at onset, throughout various components and upon completion.
• Demonstrate and present how our CDH products will function within the chosen plan design/configuration. Has a strong command of all product offerings, including complex integration components.
• Acts as a SME for an assigned pillar partner responsible for driving process improvement within the pillar both internally and externally.

Qualifications

• Self-starter with a strong sense of ownership
• High School Diploma required; Bachelor's degree preferred.
• Excellent interpersonal, negotiation, and relationship-building skills.
• 7+ years’ experience in healthcare operations and/or implementation
• Proven track record of leading large-scale process improvement projects resulting in increased efficiency, repeatability for other clients, etc.
• “No task is too small” attitude, with a passion for service excellence and an eagerness to learn.
• Strong problem-solving skills.
• Experience in project management.
• Exceptional verbal and written communication skills.

Travel to Milwaukee and Sheboygan offices and/or to client site may be required on a limited basis and requires a valid driver's license with a safe driving record.

At HSA Bank, we’re working toward a world where everyone is confidently engaged with their health and wealth. We are devoted to delivering an outstanding user experience and our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for individuals, employers, and partners. Plan Administrative Services and Benefit Services are administered by Webster Servicing LLC. To learn more, visit hsabank.com.

Are you ready to join us?

Manager, Implementation Lead

Position Summary:
As a Manager Lead on the Implementation team, you’ll be providing world-class customer service to our Business Partners, Employers, Agents, Brokers, Insurance Carriers, TPAs, employer relationships and channel partners. Using a consultative approach, you will onboard our employers, develop an optimal plan design to meet their business need, create and maintain a formal implementation plan, and deliver on quality execution and employer satisfaction. This is an individual contributor role that must serve as a mentor and help to onboard new colleagues. This role will also play a critical role in supporting new partnerships and integrations to ensure the implementation team has education and training needed to support these critical additions to the business.

Responsibilities

• Engage in extensive process improvement work throughout the year not only within the implementation team but for projects across the organization
• Completes file testing for specific file types and owns communication for all file testing throughout the course of the implementation.
• Anticipate, address, and develop solutions for concerns or challenges that an employer may face, leverage internal SMEs where needed to drive and deliver on quality execution. Manages implementation by developing and maintaining a detailed project plan for each assigned employer, with sign off by the partner at onset, throughout various components and upon completion.
• Demonstrate and present how our CDH products will function within the chosen plan design/configuration. Has a strong command of all product offerings, including complex integration components.
• Manage high-profile, complex partner clients through successful implementation including various complex integration components such as file sharing, file mapping and other components that will leverage the Professional Services Team.
• Develop and conduct new hire onboarding, training, mentoring
• Acts as a SME for an assigned pillar partner responsible for driving process improvement within the pillar both internally and externally.
• Participates in pre-sales discussions, RFPs and finalist meetings to ensure potential new business is supported

Qualifications

• Experience in project management.
• Self-starter with a strong sense of ownership
• Exceptional verbal and written communication skills.
• Proven track record of leading large-scale process improvement projects resulting in increased efficiency, repeatability for other clients, etc.
• Strong problem-solving skills.
• “No task is too small” attitude, with a passion for service excellence and an eagerness to learn.
• Excellent interpersonal, negotiation, and relationship-building skills.
• 7+ years’ experience in healthcare operations and/or implementation
• High School Diploma required; Bachelor's degree preferred.

Travel to Milwaukee and Sheboygan offices and/or to client site may be required on a limited basis and requires a valid driver's license with a safe driving record.