Implementation Project Manager Jobs

As we continue evolving and growing into a leading HCM technology provider to businesses, we seek our next Implementation Project Manager. In this position, you will lead various internal and customer-facing projects to deliver outstanding customer experiences and quality implementations, upgrades, and enhancements that exceed our customers' expectations. The Project Manager is responsible for ensuring a successful client experience as well as driving the project team's ability to deliver customer requirements within project deadlines and on budget. Reporting directly to the Director of Implementation, this role is a key part of the Implementation organization and will support best practices, continuous improvements, and exceptional work across the team.

Additional responsibilities include:

• Drive, support, and adopt product and process improvement throughout professional services organization
• Identify project risk and scope creep, proactively take action to mitigate and manage risk appropriately
• Drive and understand the entire project lifecycle, from point-of-sale through go-live
• Build relationships with customers and achieve a high level of customer satisfaction, continuously serve as an advocate to the customer and their project throughout the project lifecycle
• Manage multiple HCM implementations and prioritize work accordingly
• Own weekly touchpoints and steering committee meetings with both internal and external project stakeholders
• Act as a point of escalation for the implementation project, managing customer and internal concerns, ensuring customer satisfaction as well as project adherence
• Lead and Partner with subject matter experts and implementation consultants to drive successful implementations
• Partner with sales in order to create a more streamlined sales-to-implementation process, setting better expectations with clients in the pre-sale process