Manager, Implementation Jobs

At HSA Bank, we’re working toward a world where everyone is confidently engaged with their health and wealth. We are devoted to delivering an outstanding user experience and our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for individuals, employers, and partners. Plan Administrative Services and Benefit Services are administered by Webster Servicing LLC. To learn more, visit hsabank.com.

Are you ready to join us?

Position Summary:

To provide world-class customer service to our Business Partners, Employers, Agents, Brokers, Insurance Carriers, TPAs, employer relationships and channel partners. Provide support to external sales and growth team as needed throughout the implementation. Using a consultative approach, you will onboard our employers, develop an optimal plan design to meet their business need, create and maintain a formal implementation plan, and deliver on quality execution and employer satisfaction.

Responsibilities

• Conduct new hire onboarding, training, mentoring
• Demonstrate and present how our CDH products will function within the chosen plan design/configuration. Has a strong command of all product offerings, including complex integration components.
• Manage high profile partner clients through successful implementation including various complex integration components such as file sharing, file mapping and other components that will leverage the Professional Services Team.
• Acts as a SME for an assigned pillar partner responsible for driving process improvement within the pillar both internally and externally.
• Completes file testing for specific file types and owns communication for all file testing throughout the course of the implementation.
• Anticipate, address, and develop solutions for concerns or challenges that an employer may face, leverage internal SMEs where needed to drive and deliver on quality execution. Manages implementation by developing and maintaining a detailed project plan for each assigned employer, with sign off by the partner at onset, throughout various components and upon completion.

Qualifications

• Strong problem-solving skills.
• 4+ years’ experience in healthcare operations and/or implementation
• Experience in project management.
• “No task is too small” attitude, with a passion for service excellence and an eagerness to learn.
• Excellent interpersonal, negotiation, and relationship-building skills.
• Self-starter with a strong sense of ownership
• High School Diploma required; Bachelor's degree preferred.
• Exceptional verbal and written communication skills.
• Travel to Milwaukee and Sheboygan offices and/or to client site may be required on a limited basis and requires a valid driver's license with a safe driving record.

The estimated salary range for this position is $63,900.00 USD to $78,100.00 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

At HSA Bank, we’re working toward a world where everyone is confidently engaged with their health and wealth. We are devoted to delivering an outstanding user experience and our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for individuals, employers, and partners. Plan Administrative Services and Benefit Services are administered by Webster Servicing LLC. To learn more, visit hsabank.com.

Are you ready to join us?

Position Summary:

To provide world-class customer service to our Business Partners, Employers, Agents, Brokers, Insurance Carriers, TPAs, employer relationships and channel partners. Provide support to external sales and growth team as needed throughout the implementation. Using a consultative approach, you will onboard our employers, develop an optimal plan design to meet their business need, create and maintain a formal implementation plan, and deliver on quality execution and employer satisfaction.

Responsibilities

• Manage high profile partner clients through successful implementation including various complex integration components such as file sharing, file mapping and other components that will leverage the Professional Services Team.
• Anticipate, address, and develop solutions for concerns or challenges that an employer may face, leverage internal SMEs where needed to drive and deliver on quality execution. Manages implementation by developing and maintaining a detailed project plan for each assigned employer, with sign off by the partner at onset, throughout various components and upon completion.
• Acts as a SME for an assigned pillar partner responsible for driving process improvement within the pillar both internally and externally.
• Demonstrate and present how our CDH products will function within the chosen plan design/configuration. Has a strong command of all product offerings, including complex integration components.
• Conduct new hire onboarding, training, mentoring
• Completes file testing for specific file types and owns communication for all file testing throughout the course of the implementation.

Qualifications

• “No task is too small” attitude, with a passion for service excellence and an eagerness to learn.
• Exceptional verbal and written communication skills.
• High School Diploma required; Bachelor's degree preferred.
• Excellent interpersonal, negotiation, and relationship-building skills.
• Travel to Milwaukee and Sheboygan offices and/or to client site may be required on a limited basis and requires a valid driver's license with a safe driving record.
• Experience in project management.
• 4+ years’ experience in healthcare operations and/or implementation
• Self-starter with a strong sense of ownership
• Strong problem-solving skills.

The estimated salary range for this position is $63,900.00 USD to $78,100.00 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.