Licensing System Application Support - Its3

Innovation * Opportunity * Work that Matters

Join the 2,000+ professionals who are bringing strategic vision to state government as part of Minnesota's information technology agency. Work for Minnesota IT Services (MNIT) and be part of a cutting-edge organization that is emerging as a national leader in government IT. Our culture promotes collaboration, demands continuous improvement and encourages innovation in IT delivery. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT Services.

Working Title: Licensing System Application Support
Job Class: Information Technology Specialist 3
Agency: Minnesota IT Services

• Salary Range: $29.83 - $49.03 / hourly; $62,285 - $102,375 / annualy
• Classified Status: Classified
• Days of Work: Monday - Friday
• Travel Required: No
• Telework Eligible: Yes #LI-Hybrid
• Designated in Connect 700 Program for Applicants with Disabilities: Yes
• Division/Unit: Gambling Control Board
• Who May Apply: Open to all qualified job seekers
• FLSA Status: Nonexempt
• Class Option: Application
• Hiring Agency/Seniority Unit: Minnesota IT Services
• Closing Date: 04/17/2023
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• Date Posted: 04/08/2023
• Work Shift/Work Hours: Day

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

The Licensing System Application Support position will ensure the Licensing System at the Gambling Control Board is maintained, functioning and users receive support when they encounter issues. This position supports the Charitable Gambling Licensing System. This position will support system users, the system hosting environment, and the system data.

This licensing system receives original and renewal applications for charitable gambling licenses. This system will also receive data submitted monthly by various actors in the charitable gambling workflow. The data submitted by various actors is used by the GCB to provide oversight to the charitable gambling industry in MN.

Responsibilities will include:

• Create, manage, and approve account requests and manage permissions assigned to users
• Database/Reporting support of SQL Server in Azure
• Manage the application hosting environment in Azure
• Track support requests and issues for analysis that may lead to updates/changes of the licensing system
• Manage training material and its availability to end users (manage a web page with manuals and documentation)
• Investigate and troubleshoot reported issues and seek help from the vendor if needed
• Testing of the Charitable Gambling License System that involves updates, patches and fixes

• This telework position requires an employee to periodically work onsite at the Roseville, MN location several days per week.

• Candidates residing outside of Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) require additional review prior to telework approval upon becoming a finalist.
• Candidates located in Minnesota, or a bordering state, do not require additional review.
• Telework for Minnesota IT Services allows an employee to perform work from a remote telework location and an employee may be required to be in the office based on business needs and other dependencies.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume:

This position requires a minimum of three (3) years of professional IT experience that includes:

• Knowledge of and experience with IIS and .NET applications
• Experience with Windows-based server and desktop operating systems
• Experience managing application installation and configuration on windows servers.
• Azure storage services
• Familiarity with N-tier application architecture
• Microsoft SQL Server
• Azure hosting for N-tier application using SQL-Server and Web App services

• A Master’s degree in Information Technology or a related field substitutes for three years of experience, OR a related Bachelor’s degree substitutes for two years, OR a related Associate’s substitutes for one year.

**Successful candidate must pass past-employer reference checks and a criminal history verification.

It is the policy of Minnesota IT Services that all employees submit to a background investigation prior to employment. The background check may consist of the following components:

• Criminal History Check
• Other legally required checks
• Reference Check
• SEMA4 Records Check (applies to current and past state employees only)
• Education Verification
• Social Security and Address Verification

Minnesota IT Services will not sponsor applicants to for work visas. All applicants must be legally authorized to work in the U.S.

Preferred Qualifications

• Ability to translate technical solutions to non-technical staff
• Project management experience
• Excellent communication skills including effective writing, speaking, and interacting

How to Apply

This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 3, Application position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Jenny Hickey at [email protected].

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Jenny Hickey at [email protected].

To be considered for any Veteran’s Status, you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. To qualify, you must meet the following: 1) have separated under honorable conditions from any branch of the armed forces of the United States; 2) have served on active duty for 181 consecutive days or more or for the full period ordered to active duty or have separated by reason of disability incurred while serving on active duty; 3) be a United States citizen or resident alien; and 4) have served in active military service at any time on or after September 11, 2001, as shown on your DD-214 form. To be considered under this legislation, you must: 1) meet all Minimum Qualifications identified in this posting; 2) meet all of the above RSV criteria; and 3) submit a copy of your DD-214 form by the closing date to: [email protected]. Failure to submit your DD-214 form will affect your consideration for an interview under this legislation.

CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you: 1) meet service requirements and have a verified service-connected disability rating of at least 30%; 2) provide qualifying documentation verifying the disability; and 3) meet all Minimum Qualifications identified in this posting. To be considered under this legislation you must submit all documentation by the closing date to: [email protected].

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 87% of employees report flexibility in their work schedule
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Tax-deferred compensation
• Wellness programs and resources
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Public pension plan
• Low-cost medical and dental coverage
• Tuition reimbursement
• Paid vacation and sick leave
• 11 paid holidays each year
• Training and professional development
• Federal Public Service Student Loan Forgiveness Program
• Prescription drug coverage
• Paid parental leave
• Employer paid life insurance
• Employee Assistance Program (EAP)
• Vision coverage

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] and indicate what assistance is needed.