Application Support Specialist Jobs

Responsibilities for this role:

• Shadow staff leading the Lucity upgrade and become familiar with the application. Assume leadership for this upgrade when needed. Serve as technical resource lead for projects as assigned.

• Author documentation to ensure effective transition of knowledge.

• Perform impact analyses on production fixes and enhancements to establish priorities.

• Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.

• Work with vendors to hold them accountable for quality and timely deliverables.

• Provide input to training and documentation materials regarding latest technical and functional design changes.

• Review the system test approach and conditions used as the basis for detailed test scenarios.

• Coordinate product design reviews to verify that design meets quality standards and functional/technical requirements.

• Coordinate enhancements to products.

• Confirm that technical architecture will support all changes required by product enhancements.

• Effectively lead product tests and trials.

• Anticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team.

• Apply specific expertise to ensure that products meet defined customer objectives.

Required qualifications:

• Strong written and verbal communication skills

• Customer service focus and always willing to go the extra mile to serve clients and partners

• Technically savvy and able to troubleshoot applications and server issues

Preferred qualifications:

• Possession of an associate or bachelor’s degree

• At least three (3) years supporting applications; preferably with some application scripting or programming experience