System Administrator Jobs

DayTwo is the leading microbiome-based precision nutrition company. DayTwo provides a food as medicine solution to help members manage their blood sugar levels based on their unique profile of their gut microbiome.

DayTwo members can eat what they love with small modifications and achieve balanced blood sugar levels while also reducing medications. Our unique app allows members the ability to create meals that reduce the incidence of high blood glucose levels and allows for better management of Type 2 Diabetes, as well as overall health.

We are seeking an experienced and collaborative System Administrator to support our the DayTwo departments and team members.

General/ Position Summary:

The System Administrator performs overall information systems planning, implementation and administrative procedures in a variety of IT functional areas for the US offices of DayTwo. This position provides operational support, maintenance and troubleshooting to ensure optimum utilization of IT resources. This position will also be involved in Hardware/Software/Vender selection, security, training, user access reviews, coordination and scheduling of IT initiatives. The ideal candidate must be able to work independently while still collaborating with & supporting team members across all channels.

Responsibilities:

General

• Participate in strategic insights and planning for company growth regarding IT needs
• Participate in weekly IT Syncs
• Conduct ongoing communication and sync with IT Manager (remote)

Security

• Work closely with CISO for planning, evaluation, deployment and maintenance of security tools and procedures
• Design, implement & maintain user access management systems (i.e. JAMF & Intune)

Ongoing

• Software Licenses management
• Onboarding and offboarding of US employees
• Troubleshooting and support for all IT related issues / requirement (In-person, Remotely).
• Manage Daytwo governance and compliances related to IT (Hardware, Software and Services).
• Track all open issues and maintain SLAs for turn around on ticket timeframes for issue resolution
• Handles support requests and procedures
• Handle exceptional needs e.g. office move, compliance needs
• Ongoing improvement and maintenance of IT systems
• Installation, upgrades and configuration of hardware, software, systems, networks, printers,
• Maintain records of all equipment purchased and usage
• Ability to work, prioritize and make decisions independently in a fast-paced production environment
• Procurement, provisioning, and maintenance of laptops & equipment for US employees
• Determine ongoing ticket problems based on type and put permanent fixes in place to prevent recurring issues
• Provide on-going support to DayTwo US employees per SLA (urgent\high\medium\low cases)