Wireless Technical Support Engineer I 1 Jobs

Previous knowledge of Azure Devops, Salesforce, or other work management/ticketing systems

Manages hand-ups/escalation paths in support of daily operations.

Manages requests to the urgency defined by our service level agreements.

Creates and updates self-service and Tier 1 support knowledge articles for digital products and applications.

Personal computer skills, familiarity with basic software, MS Office suite, MS Teams, ability to learn and use new software tools

Knowledge of machine telematics, IT and cloud Infrastructure

This may include leveraging remote service capabilities to improve remote troubleshooting and remote fix rates.

Equivalent military education to Associates or Bachelor's degrees AND 5 years of experience servicing mechanical and/or electrical equipment.

Networking certification, or related networking experience

Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain “field advisor” status.

Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth.

High School Diploma/GED AND 8+ years of experience servicing mechanical and/or electrical equipment, OR…

Own the guest experience in any situation by using problem solving skills to WOW the guest

Has strong knowledge of IT hardware and software issues

Displays excellent customer service skills as well as interpersonal skills

Work with a diverse team of enthusiastic people in a FUN and fast-paced environment to achieve company goals

Engage with our internal guests by smiling and hearing their story as you properly complete and close IT help desk tickets

Act as the IT property expert on all software and hardware related issues

Manage and complete tickets received from customers and other departments involving Flywire’s various platforms

Up to 3 years of experience in technical support engineering

Experience working with linux and bash command line

Experience in FinTech or the payment industry will be appreciated

Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering

Rails console experience is a major plus

Experience with project management and collaboration tools including G Suite, Confluence, Jira, and SmartSheets.

Project Management Professional (PMP) Certification is preferred.

Experience in performing Program and Project Management involving initiatives with significant cross-functional dependencies tied directly to revenue generation

Experience with packaging and selling ideas to all levels of management and across organizations

Assisting in establishing cutting-edge tools and processes to drive effective program management in a global, multi-team, agile environment.

Bachelor's degree in Computer Science, Engineering, Security, Business or Project Management, Risk Management, Information Systems or related fields of study.

Must be native or have near-native English skills

1+ years of experience in technical support

Excellent communication and problem-solving skills

Competitive salary and benefits package

: Remote, Eastern US timezone

Provide technical support to B2B customers via email and chat

Build strong and effective working relationships with peers, management, and customers.

Document all reported issues and ticket information via ticket management software

Become a knowledge expert to update and maintain data integrity of various internal database systems used by CivicPlus.

Excellent interpersonal skills, be proactive and a self-starter

Strong written and verbal communication skills

Ability to manage and prioritize multiple task/deadlines

Strong and detailed analytical abilities and technical writing skills

Strong interpersonal skills and experience working with cross-functional teams

Must have customer service soft skills

Strong written and verbal communication skills

Some experience with RF carrier developments

Cisco router knowledge a Plus+