Learning Solutions Manager Jobs

Job Brief

DHL eCommerce Solutions is seeking a dynamic professional to create and implement training materials using a variety of mediums for our operations personnel. The primary goal is to develop and implement Best in Class training.

Summary:
DHL eCommerce Solutions is seeking a dynamic professional to create and implement training materials using a variety of mediums for our operations personnel. The primary goal is to develop and implement Best in Class training that facilitates excellent operational standards, is clear, concise, simple and is suitable for Adult Learners. This role will focus on taking our training approach and content to the next level in support of our Mission to Deliver Excellence in a Digital Age: Transformational vs. Transactional content development.

Essential Duties and Responsibilities:

• Liaise with and work with our LMS team to create curricula based on roles and ensure all content is loaded, available, assigned and tracked in our LMS: MyTalentWorld.
• Project management of learning development from conception through to delivery.
• Fostering or taking part in learning content development forums/communities within eCS and DPDHL.
• Develop relationship with divisional and corporate L&D leads.
• Create verbally and visually engaging content by supporting and directing subject matter experts; moderating content discussion; and shaping the content provided by SMEs.
• ELearning Modules, interactive exercises, and games.
• Publish and maintain a calendar of projects, timelines providing transparency to all internal customers.
• Provide upskilling of SME (Subject Matter Experts) in content authoring techniques to enable their contribution to projects.
• Own end-to-end content experience for new trainings in a highly collaborative and cross-functional environment.
• Establish and work within a defined a budget related to all content creation.
• Collaborate with a variety of departments and SMEs (i.e.: Process Implementations, Compliance, HR) to understand processes, requirements, and training needs.
• Apply adult learning theory to identify appropriate training media and methodologies based on audience learning styles, course content, audience location, point within the learning process, etc.
• Execute reports to track usage and completion data.
• Manage and direct contractors that support training content creation.
• Maintain a measurement system to actively measure, manage, optimize, and communicate the performance of the content against the operational objectives and strategies of the company.
• Design, create and roll out compelling, innovative, effective, on-brand learning content experiences using a variety of instructional design methods such as How to Videos, Micro-Learning,
• Play an active role in functional meetings/calls to provide updates on learning programs, tools, and techniques.

Requirements/Skills:

• Professional and consultative approach; confidence in dealing with people while advocating for the best solution.
• Advanced level in Articulate Storyline or Adobe Captivate.
• Ability to conceptualize, develop, produce, and edit user-facing content across different forms of media.
• Willing to challenge embedded thinking or approaches.
• Excellent written, creative, and verbal communication skills.
• Team player able to operate independently within specific parameters.
• Experience in developing innovative and personalized trainings and experiences to support learning and development.
• Effective presentation and articulation skills.
• Multi-stakeholder project management with the ability to manage multiple assignments, prioritize, and meet deadlines.
• Highly organized and strategic thinker with attention to detail and the ability to prioritize.
• A natural curiosity that results in continually finding better, simpler, and more effective ways to use tools and achieve results.
• Ready and prepared to communicate/escalate issues relating to areas such as cost, timeline, and quality.
• Comfort with ambiguity, change, and shifting priorities in a fast-paced environment.

Education and/or Experience:

• Proficiency in Microsoft Office applications.
• 6 years of previous e-learning development experience.
• Proven/demonstrated ability to create training courses and job aids with multi-media software tools, such as e-learning authoring, photo & video editing, and web conferencing software platforms.
• Bachelor’s degree or equivalent work experience.
• 2-3 years of experience in the design and development of training programs.
• Logistics industry experience a plus.
• Experience developing eLearning (web- based training modules), technical training videos, documentation, presentations, and other training materials maintained in a Learning Management System (LMS).

Physical Demands:

• Able to work a range of shifts based on operational needs.
• Frequent standing and walking.
• Physical demands are consistent with a professional office setting.
• Up to 10% travel required to visit other sites.

Equal Opportunity Employer – Veterans/Disability