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Learning Management System Solutions Manager

Company

DeVry University
Address , Remote
Employment type
Salary $85,000 - $100,000 a year
Expires 2023-06-28
Posted at 1 year ago
Job Description
DeVry University strives to close our society’s opportunity gap by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces.
When you apply for a DeVry University career, you become part of an institution that dates back to 1931. Our colleagues are passionate about higher education and shaping the future of today’s learners.
Opportunity:
  • The Solution Manager is responsible for successfully managing, advancing and delivering technology solutions and services to meet the business objectives of the organization's institutions.
  • This is accomplished through leading project teams and collaborating with business partners and IT teams to understand strategic initiatives and develop technical solutions to meet those needs.
  • The Solution Manager is the technology point person on the project team and personally contributes to the technical deliverables throughout the project.
Responsibilities:
Act as an IT owner of assigned solutions and services.
  • Drive adoption of assigned solutions across modalities, institutions, programs and courses as applicable.
  • Develop strategies and roadmaps for assigned solutions based on a situational awareness of various business scenarios and motivations.
  • Work with institutional and business leaders to maintain the prioritization of features in technology roadmap(s) for assigned solutions.
  • Determine and track appropriate metrics to facilitate ongoing governance and continuous improvement of assigned solutions.
  • Perform competitive bench marking in areas of assigned academic technologies.
  • Completes other duties as assigned.
  • Manage and execute communication activities with business partners regarding assigned solutions including but not limited to roadmaps, new features, and platform incidents as appropriate including user impacts and resolution plans.
  • Act as IT delivery leader and ensure that all technology deliverables required by business partners reach successful completion on the required schedule.
  • Collaborate with partners to develop business requirements leading to successful project outcomes.
  • Serve as subject matter expert (SME) for assigned solutions.
  • Understand business objectives and research and provide guidance, options and proof of concepts (if appropriate) to solve technology needs.
  • Implement and support technology solutions, platforms and services.
  • Maintain knowledge of current and emerging technologies/products related to assigned solutions.
  • Provide IT support and information for R&D pilot efforts and drive operational implementation of solutions resulting from successful pilots.
  • Inform and drive innovative approaches for assigned solutions.
  • Provide the day-to-day team leadership, constantly focusing on how to keep the teams productive and moving forward along the schedule needed to deliver technology solutions and services.
Qualifications:
Critical features of this job are described under Essential Duties and Responsibilities. They may be, however, subject to change at any time due to reasonable accommodation or other reasons.

  • Demonstrated creativity balanced with practicality to meet business objectives and team needs
  • Previous experience leading teams to deliver successful results.
  • Strong active listening skills and the ability to translate needs, concerns and solutions across functional and stakeholder groups
  • Exceptional verbal and written communication skills; ability to communicate effectively at all levels of the organization
  • Previous vendor management experience, including contract negotiations and renewals, as well as defining support metrics and SLAs
  • Strong collaboration and interpersonal skills
  • Ability to prioritize work and analyze inter-dependencies
  • Strong data analysis skills to create meaningful reports and dashboards, used for decision making
  • Experience with system management processes, business requirements, solution design and configuration, and user acceptance testing
  • Ability to develop and manage budget evaluations
  • Bachelor's degree in information technology, computer science, engineering or related field, or equivalent combination of education and recent, relevant work experience
Salary range 85-100k
DeVry University offers competitive wages and benefit options, including:

  • Remote and Flex Work Options
  • 401(k) and Roth Plan w/match
  • Adoption Assistance
  • Mental Health Care Programs
  • Life, Accident, AD&D, Critical Illness Insurance
  • Short-Term/Long-Term Disability Coverage
  • Paid Parental Leave
  • Career Development Programs
  • Volunteer Time Off
  • Fertility Coverage
  • Health Advocacy Service
  • Paid Tuition Program
  • Family Care Services
  • Wellness Programs
  • Family and Domestic Partner Coverage
  • Auto/Homeowners, Pet and Legal Insurance
  • Exclusive Discount Programs
  • Medical, Dental and Vision Coverage
  • Tax Savings Account (FSA and HSA)
  • Technology Stipend

Benefits vary based on employment status. Part-time/Visiting Professors positions may not be eligible for all benefits.
We believe diversity is essential to our educational mission and to the success of our community. We are committed to fostering a working environment where differences are respected, valued and embraced.