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Lead Healthcare Data Analyst (Remote)

Company

AmerisourceBergen
Address , Remote
Employment type FULL_TIME
Salary $93,500 - $143,990 a year
Expires 2023-07-20
Posted at 11 months ago
Job Description
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
Under the general direction of the EDI operations manager, responsible for functioning as a customer liaison and service line support for integrated automated solutions. The Lead Healthcare Data Analyst will focus on Payer/Plan mapping from vendor's trusted data sources, assessment of insurance eligibility transactions from Payers to improve automation, working across product and IT teams to trouble shoot and identify opportunities to optimize automation.
  • Assist with testing and validation process for system updates and coordinate communication to impacted external customers
  • Develop and maintain both internal and client-facing documentation in collaboration with product management capability owner
  • Provide on call support for business critical and escalated client issues
  • Assist with training and mentoring new hires
  • Performs all other related duties as assigned
  • Leverage technical expertise and business knowledge to offer clear and accurate interpretation of industry driven changes to stakeholders
  • Troubleshoot and provide analysis, support, and guidance on moderate to complex EDI issues related to Eligibility (270/271) and other supported transactions using both business and data analysis skills
  • Monitor and troubleshoot daily automation processes within the production environment to proactively identify, prioritize, communicate, and initiate resolution of any process or system issues
  • Manage inbound customer inquiries for supported service line to include validating understanding of customer need/issue, determine appropriate course of action for resolution, initiating resolution, logging call and scheduling follow up if resolution is pending
  • Evaluate data within transactions to identify opportunities to enhance information within solution set
  • Interface with product management, IT, and third-party vendors to initiate issue resolution for customer reported issues and track status until resolved providing customer updates
  • Complete detailed research of complex workflows and data integrations
  • Provide subject matter expertise and operational support to internal business partners regarding transactional activity and supporting research as needed regarding specific transaction
  • Provide exceptional customer service to customers using integrated electronic benefit verification solution providing basic troubleshooting and implementation questions support
What your background should look like
  • Working knowledge of writing and reading SQL queries is preferred
  • Must be able to perform as an effective member in a team-oriented environment, maintain a positive attitude, and achieve desired results while working with minimal supervision
  • Ability to work effectively with minimal supervision and guidance
  • Customer service experience required
  • Ability to effectively communicate with both technical and non-technical personnel
  • Strong level of proficiency with Excel needed
  • Business and data analysis
  • Experience with EDI
  • Bachelor's Degree preferred, High school diploma or equivalent required
  • Must be able to work rapidly and accurately under pressure to work in an effective manner and to handle different issues and priorities simultaneously.
  • Ability to excel at managing multiple tasks simultaneously in a demanding, fast-paced environment.
  • Prior experience working as a "lead" highly desired
  • At least one (1) or more year experience interacting with 270/271 transaction and/or other insurance clearinghouse transaction sets
  • Superior troubleshooting, analysis and problem-solving capabilities
  • Knowledge of HIPAA, EDI and Healthcare X12 transactions preferred
  • Experience manipulating, analyzing, and researching large amounts of data
  • Strong knowledge of computers to operate effectively with PowerPoint presentations, Microsoft Project, Excel spreadsheets and Microsoft Outlook
  • At least two (2) or more years industry experience in healthcare, life sciences and/or patient services required
  • Proven experience providing direct customer support and demonstrated customer focus
  • Self-starter/motivator, goal oriented, innovative, committed to winning
As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.
What AmerisourceBergen offers
We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.
Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit
https://www.virtualfairhub.com/amerisourcebergen
.
Schedule
Full time
Salary Range*
$93,500 - 143,990
  • This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Affiliated Companies:
Affiliated Companies: Lash Group, LLC
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned