Help Desk Support Iii–Remote Jobs

Utilizes new utilities and tools to provide remote technical support services on desk-side equipment, for customers.

Provides the first line of support and problem resolution for technology products or applications.

Maintains written documentation on each call; escalates complex problems to the next level of support as required by documented procedures.

Monitors telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.

to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Candidate must have strong troubleshooting skills / knowledge in the following areas required to support our customers:

Primary responsibilities include but not limited too, basic technical support and assistance

- knowledge of Windows OS (Win 10 and 11), Microsoft application features and troubleshooting

- knowledge of MAC operating system

- Effective analytical and problem-solving skills

- Possess knowledge of desktop hardware and software and able to address issues by following established procedures

Experience supporting missioncritical systems by phone with remote login capabilities.

Integrator installation experience supporting competitive video management systems including IP cameras, DVR, and NVR systems from multiple manufacturers.

Attention to detail with excellent verbal and written communication skills (writing sample required).

Working knowledge of basic electronic devices, computers, and related software.

Familiarity or experience with troubleshooting techniques useful in diagnosing system software errors (will be tested).

Working knowledge of IP networking concepts such as the fundamental operation of TCP/IP, DHCP, routers, subnets, firewalls.

Ø Preferred: Experience working within the education sector.

Ø Manage multiple tasks/activities simultaneously, switch priorities as needed.

Ø Effective and constructive interpersonal skills.

Ø General knowledge of technical applications and technologies.

The Client is looking for Citizens/GC

Ø Provide email and phone support for data respondents throughout the year.