Key Account Manager Retail

Are you interested in high-quality, natural, and tasty nutrition? We are! It’s our ambition to shape the future of nutrition.

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.

We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Your Role

The Key Account Manager-Retail maintains and expands relationships within the Retail and Private Label customers. Assigned to specific customers, the Key Account Manager-Retail is responsible for achieving revenue, margin, and assigned strategic account objectives. The Key Account Manager represents the entire range of company products and services to assigned customer group. Leading the customer account planning cycle and ensuring customers' needs and expectations are met by the company. Develops unique ways to grow the business with customers and provide solutions to management in the face of challenges.

Responsibilities

• Implement the operative targets (e.g. portfolio business, new business, competitor share, new business fields) for the area of responsibility, taking long-term strategic corporate targets into account, creating account development plans for defined customers, executing against them and updating them regularly.
• Support assigned customers in the best possible way by establishing professional relationship management with the respective decision-makers and influencers inside each customer.
• Work with Retailers and Private Label Manufacturers to add value and innovate their private label food & beverage portfolios using Doehler Ingredients & Ingredient Systems.
• Attain the sales, turnover and profit targets as well as introduce suitable measures to counteract potential and actual deviations in consultation with sales leadership.
• Execute the annual sales planning process and maintain customer forecasts.
• Ensure that any customer requests are managed through the organization appropriately and responded to in a timely and accurate way.
• Manage all customer opportunities and keep all cross functional team members on track to deliver all needed info and deliverables to meet customer expectations.
• Work closely with internal Cross-Functional team members to ensure alignment on company and customer goals.
• Proactively and continuously evaluate, coordinate, and validate customer requirements in order to enhance customer loyalty and increase customer value.
• Use company CRM tools to ensure visibility on projects and customers internally.
• Develop and implement sales initiatives that successfully execute business unit initiatives.
• Create, Maintain, and Grow customer relationships to ensure attainment of company goals.

Your Profile

• Experience calling on retailers and/or private label manufacturers.
• Minimum of 7 years of experience in the food and beverage industry.

Preferred Profile

• College degree in Business Administration or related field
• CRM experience
• Private Label experience

Equal Opportunities for All

We welcome applicants, who are just as diverse as we are - regardless of age, ancestry, disability, ethnic origin, gender, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances.