Junior Linux Support Engineer Jobs

Contributing to continuous improvement of products and processes whilst monitoring product performance and reporting customer feedback to management

Performing remote or in-person assessment of products with suspected faults

Present and demonstrate Seer product solutions to clinical staff during events and remotely

Maintain documentation of support activity, expenses and an accurate product knowledge base

1-3 years of experience in a similar role is essential

Experience with process control in compliance with standards such as ISO13485, MDR and 27001 preferred

Assist with new hire orientations with new IT technology configurations, software, and remote access

Experience with help desk support activities and/or Windows/MacOS desktop troubleshooting and configurations

Manage user groups and computer accounts in Microsoft Azure

Ability to integrate and troubleshoot technology with printers, conference room AV connections, Teams calls, remote access to Steampunk cloud systems

Experience with troubleshooting Microsoft (Office) 365 applications

Possess good communication skills and the ability work directly with Steampunk employees and contractors to troubleshoot IT issues

Linux OS builds and lifecycle management

Management of on-premises and public cloud services

Overseeing capacity management and security patching

The ideal candidate will have the following skills and experience:

Linux experience and troubleshooting ability

Knowledge of CI/CD and/or VCS tools, such as Jenkins, GitHub

Based on experience and education.

Must have excellent communication skills (verbal and written).

Able to manage complex situations and escalate customer problems when a business case dictates.

Must have strong analytical, diagnostics and creative problem-solving skills.

Provide support for operating system upgrades, product and patch installations.

Escalate critical problems through proper channels, pulling critical resources when needed and documenting problem resolution.