It Support Specialist Jobs

Overview
Live the experience. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability—and is recognized that way. We’ve been defined as a “mature start-up.” A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are.
We’re engineering for the future of retail, and it’s no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you’ll find that virtually nothing’s impossible at Ulta Beauty.
THE IMPACT YOU CAN HAVE:
Ulta Beauty Information Systems Team is currently seeking an IT Support Specialist for their Corporate Office located in Bolingbrook IL. The IT Support Specialist will be a member of a talented, dispersed support team. This team member will provide technical support across a wide range of technologies for store, office and Distribution Centers.
YOU'LL ACCOMPLISH ALL THESE GOALS BY:

• Use troubleshooting skills to obtain and convey concise solutions and technical guidance to our retail stores, corporate office, and distribution centers.
• Adhere to Service Level Agreements by resolving, escalating, and communicating incident status and resolution.
• Provide accurate and timely logging of incidents and resolution of issues into the service management database.
• Provide first and second level support for all users with technical problems, requests or questions with a focus on customer service.

ADDITIONAL RESPONSIBILITIES:

• When asked; act as liaison between IT Operations and Service Desk support staff, during outage calls, to assure accurate incident interpretation. Maintain communications with the Service Desk during the resolution process.
• Participate in development and maintenance of Service Desk training procedures and Knowledge Articles.
• Maintain in-depth knowledge of service desk supported products and services,

ESSENTIALS FOR SUCCESS:

• Strong verbal and written communication skills
• 1 year of technical support or IT experience
• Ability to simultaneously and successfully handle multiple, disparate tasks
• Bachelor’s degree or equivalent experience
• Strong customer service, organizational, and communication skills
• Understanding of Microsoft products with the ability to diagnose application software and hardware problems
• General understanding of Retail Systems
• Ability to effectively interact with internal and external business partners

The pay range for this position is $19.86 - $31.50 / Hour with the opportunity to earn additional compensation pursuant with the Company’s bonus plan. Exact pay will be based on factors including but not limited to relevant education qualifications certifications experience level shift geographic location and business and organizational needs. Visit our Benefits and Career Development page:https://careers.ulta.com/careers/about-us/benefits-and-career-development
About
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.