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It Support Engineer Jobs

Company

Vitality Group Inc.
Address Chicago, IL, United States
Employment type FULL_TIME
Salary
Category Technology, Information and Internet
Expires 2023-07-08
Posted at 10 months ago
Job Description
As a Vitality Technical Infrastructure Support Engineer, you will be responsible for troubleshooting, logging, and resolving all end user technical issues in the Chicago office and for those working remotely. You will be the first point of contact when issues arise and will follow each problem through to completion in a timely fashion. When necessary, you will assign or escalate the issue to the appropriate technical team or our corporate headquarters in South Africa.
Key outputs:
  • Imaging, provisioning, and tracking of all end-user equipment (laptops, mobile devices, etc.)
  • Mobile device management and support
  • Other duties as assigned
  • Microsoft Defender and Bitlocker administrator
  • Active Directory User and Group administration
  • Citrix XenApp VDI and Published Applications support
  • Local office infrastructure support (network printers, monitors, conference phones, cabling)
  • Responsible for laptop/desktop maintenance and support
  • Asset Management of all physical and virtual servers and computing devices
  • Office telephony administration and support (ShoreTel)
  • Windows and Mac software/OS support
  • Collaboration/UC systems support (Cisco Telepresence, Webex, MS Teams)
  • Software installation and patching using Symantec Management Console
Pay Range: $55,000-$70,000/annually
Requirements
  • Strong, demonstrable skills and experience in troubleshooting and managing Windows Operating Systems (Windows 10, Windows Server 2008/2012)
  • MCITP/MCSE/CompTIA/A+ or similar certification preferred
  • Enterprise Cloud experience preferred (O365, AWS, Azure)
  • Linux and MacOS support experience preferred
  • Bachelor or Associate degree in IT/IS or related field, or equivalent technical training required
Benefits
BCBS of IL Medical Insurance, Dental & Vision, company match on HSA
401(k) with company match
Company paid Life Insurance, AD&D Insurance, Short Term and Long Term Disability
Unlimited PTO + 12 Paid Holidays
Hybrid Work Model
Catered Food & Snacks
Wellness Resources, including onsite complimentary Gym