Information Technology (It) Specialist/Desktop Support

MicroSystems Automation Group (MSAG) is Mid-Sized Business providing Management Consulting, Information Technology, and Physical Solutions products and services that create value and solve complex problems since 1987. We have a rich history of working with clients to understand their business problems and leverage our technical expertise and knowledge to deliver solutions to improve business performance. Our company has a GREAT corporate culture, and we are committed to providing the very best to our clients and employees.

Serves as an Information Technology (IT) Specialist in the Management and Operation Unit of GHSD. Provides secondary or tertiary tier troubleshooting assistance to GHSD employees whose IT technical problems have been referred by lower echelon customer support representatives. Establishes a dialogue with the customer to elicit information about the problem and provide instructions to the user to either permit remote control of the desktop workstation or personally take the necessary corrective steps in the absence of remote control.

Responsible for evaluating hardware and software requests and will provide solutions in support of the office of GHSD, documenting as appropriate. Serves as the point of contact to support and maintain the end-user environment which may include configuring new hardware, reviewing, and addressing virus alerts, installing, and troubleshooting software including patches, and performing tests. Tracks and provide direct support to users for all supported hardware, software, and devices which includes restoring service, providing user training, coordinating warranty repairs through third-party vendors as appropriate, and supporting special events (on-site).

Major Duties And Responsibilities

• Documents, maintains, and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution.
• Collaborate and liaison with State IT representatives.
• Troubleshooting user problems requiring a working understanding of the end user environment and a basic understanding of inter-related technologies. Can problem-solve most standard end-user problems.
• Performs facility moves under guidance.
• Selects appropriate work procedures or approaches to address and/or escalate problems.
• Installs and maintains related software and wipes data prior to destruction or reissue.
• Effectively works with clients to determine the actual nature or underlying cause of a user problem.
• Installs, supports, and retires hardware (e.g., desktops, laptops, thin clients, monitors, mobile devices, printers).

Qualifications/Required Experience

• Associate's degree or higher in Information Technology, Computer Science, or Business or certifications in Information Technology appropriate to the work of the position; minimum 3 years of relevant work experience.
• Must be able to obtain a MRPT clearance.

Full-time employees are eligible for paid company benefits, paid time off, sick leave and federal /national holiday pay. MSAG is an Equal Opportunity Employer - Disability and Veteran Find our company reviews on glassdoor.com https://www.glassdoor.com/Reviews/MSAG-Reviews-E812411.htm #CJ123 #DICE123