Associate It Support Services Analyst

Description

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

Learn about our company culture directly from our team.

YOU

As an Associate IT Support Services Analyst, you will be responsible for the on-site IT support of Simpson Strong-Tie’s Stockton, CA Branch. You will be providing Level 1 & 2 support of IT issues with user applications, systems and network devices is the primary focus of this role.

WHAT YOU’LL BE DOING (% of Time)

Address internal employees’ IT related issues and requests, follow up with employees on open incidents and requests and document support efforts in the service desk systems. (50%)

Install, monitor and maintain user workstations, operating systems and applications. (25%)

Suggest and implement Helpdesk/IT support process improvements. (10%)

Assure compliance with internal controls related to particular IT functions. (5%)

Write knowledgebase articles of solutions and “how to” information for users and IT Technicians. (5%)

Administer and maintain network security access. (5%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

• 1 year managing medium to large projects from planning to fulfillment.
• Microsoft Certification preferred
• Speaking: Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Writing: Write in a clear, concise, and organized manner for the intended audience.
• ITIL Certification preferred
• 1 year experience Microsoft Active Directory environments and in applying application security therewith
• 1 year experience Microsoft Server support
• Teamwork: Build and sustain cooperative working relationships.
• Self-Management: Display a high level of initiative, effort and commitment towards completing assignments in a timely manner.
• Customer Focus: Quickly and effectively, solve customer problems.
• 1 year support of basic network infrastructure including LANs, WANs and WiFi.
• Problem Solving: Identify options for solving a problem and evaluate the strengths and weaknesses.
• Bachelor’s degree in related field preferred
• 1 year experience demonstrable Windows operating system and MS Office expertise
• Attention to Detail: Achieve thoroughness and accuracy when accomplishing a task.
• Self-Management: Manage multiple projects and completing priorities.
• Cisco Networking Certification preferred

Travel

This position requires domestic travel up to 15% of the time.

Work Status & Location

This full-time, non-exempt position is located in Stockton, CA.

Relocation

Relocation is not available for this position.

PAY

$25.24 - $32.84 / Hour

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

• Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.
• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/.

In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.

Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie’s drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, marijuana/THC, phencyclidine, and opiates.

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