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Company | Littleton Coin Company |
Address | Washington, DC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-06-29 |
Posted at | 11 months ago |
Location: Washington, DC
Employment Type: Full-Time
Salary: Competitive
Help Desk Technicians provide remote and onsite management of multiple client networks of various sizes and levels of complexity. This position requires handling a full range of tasks, from WAN/LAN and server troubleshooting to user desktop issues. The Help Desk Technician must also provide superior service consistently.
Specific Duties Include
Employment Type: Full-Time
Salary: Competitive
Help Desk Technicians provide remote and onsite management of multiple client networks of various sizes and levels of complexity. This position requires handling a full range of tasks, from WAN/LAN and server troubleshooting to user desktop issues. The Help Desk Technician must also provide superior service consistently.
Specific Duties Include
- Inspiring confidence in the solutions you are delivering
- Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to such
- Be familiar with and capable of supporting and troubleshooting the common small business technologies, particularly Microsoft products
- Inputting complete and accurate notes in the internal systems
- Following up when you say you will
- Being conscious of their time and level of frustration
- Building rapport with the client
- Deliver excellent customer service onsite and via the telephone including:
- Effectively managing your time and the resources to make sure that you are delivering the highest value to clients
- Making them feel comfortable with working with you
- Thorough understanding of small business technology; particularly Microsoft products
- Passion for teamwork, continuing education, problem solving and exceptional customer service
- Cisco Certified Network Associate is a plus
- At least 3 years of experience in the IT services field
- Microsoft Certified Professional certification strongly preferred
- Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
- Advanced Windows XP experience preferred
- High School diploma or GED, some college preferred
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