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Level 2 Help Desk Technician Jobs

Help Desk Technician Level 1
By Performance Columbus Family of Dealerships At Columbus, OH, United States

A person in this position will provide a blend of technical and analytical support, along with on-site or virtual/remote technical support services for employees. Provide remote and hands-on ...

Service Desk Analyst Level 2
By Wynne Systems At United States
Ticket and workload management using our online ticketing tool.
Creation of knowledge base articles
Excellent written and verbal communication skills.
Tenacious, Get-Things-Done Attitude... But must work well with others!1-3 years of previous Service Desk experience.
1-3 years of experience with Wynne Systems products
Demonstrate effective and analytical skills.
Help Desk - Level Iii Support Technician - Madison, Ms
By Vertex Aerospace LLC At , Madison, 39110
Operational knowledge of helpdesk ticket tracking and configuration management systems
Associate's Degree in a related field and +4 years of experience.
Knowledge of desktop and laptop support
Possess excellent general business knowledge to complete assigned tasks
Excellent written and verbal communication skills
Superior analytical, organizational, and troubleshooting/problem-solving skills
Technician, Lab - Level 2
By C&H Sugar Company, Inc. At , Crockett, 94525 $29.73 an hour
High school diploma, general education degree (GED); or equivalent experience as determined by HR required
Prior experience with FDA or SQF compliance preferred
Experience conducting internal quality audits preferred
Experience working with minimal to no supervision required
Sets up laboratory equipment and instrumentation required for tests, research, or process control.
Tests and analyzes materials used as ingredients in processes and products.
Help Desk Level 1 (Denver) (2 Days Remote)
By Sharp Solutions At , Denver
Develop and maintain operational & knowledge management documentation in the Service Desk Tier 1 document management system.
Manage service request queues for all support teams
Following the Knowledge Centered Support (KCS) methodology
Communicating with good customer service skills
Create service requests and correctly categorize and prioritize submitted requests based on a provided ratings scale.
Tracking calls and service requests including answering phone within 30 seconds 90% of the time
Entry Level Help Desk Technician
By Reynolds and Reynolds At , Dayton, 45430
Troubleshooting and problem solving skills
Oral and written communication skills
Associate degree or equivalent in related field
It Help Desk Technician Level 1/2
By Surefox At , Sunnyvale $34.55 an hour
Must have at least 1 year of experience serving in Helpdesk roles or equivalent
Possess excellent customer service skills and maintain a professional appearance and demeanor
Must have CompTIA A+ certification or higher
Demonstrated computer skills, including proficiency with Microsoft Office, Google Platforms
Assist Surefox employees with troubleshooting and employing solutions to all technical challenges spanning computer systems, hardware, and software
Assist other Help Desk Technicians with their efforts as needed
Level 2 It Help Desk Technician
By AI Engineers At , Middletown, 06457, Ct
Assist in the maintenance and management of servers, workstations, and network equipment
Provide first and second-tier support to end users for PC, server, network, remote access, and hardware issues
Troubleshoot and resolve technical problems via phone, email, remote access, and on-site visits
A minimum of 3 years’ experience in IT support, preferably in a Level 2 or higher capacity
Strong working knowledge of Windows and Mac operating systems, Microsoft 365/Office, Active Directory and various network protocols
Excellent problem-solving and troubleshooting skills
Help Desk Level 1 (Denver) (2 Days Remote)
By Sharp Solutions At , Denver, Co
Develop and maintain operational & knowledge management documentation in the Service Desk Tier 1 document management system.
Manage service request queues for all support teams
Following the Knowledge Centered Support (KCS) methodology
Communicating with good customer service skills
Create service requests and correctly categorize and prioritize submitted requests based on a provided ratings scale.
Tracking calls and service requests including answering phone within 30 seconds 90% of the time
Help Desk Technician - Entry Level
By American Heritage Credit Union At , Philadelphia, 19115, Pa
Work requires advanced working knowledge of MS Office/Windows, Symitar, VNC/Remote Desktop, Help Desk Software, CuteFTP, and TASip.
I will listen effectively and offer solutions appropriate to you individual needs.
One to three years of similar or related experience in a help desk, clerical or administrative position required.
Requires education equivalent to a high school diploma plus some additional post-secondary technical coursework required.
I will provide accurate information.
I will respond and follow through with all requests in the agreed upon time frame.
Tier 2 Help Desk Technician - Remote
By Scantron At Omaha, NE, United States
Remote Troubleshooting / Help Desk Experience
Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
We offer work-life flexibility, driving professional success but encouraging time for personal pursuits.
Exceptional communication skills with customers and coworkers
Light Server experience would be a plus
BUILD your career with a global, diversified company that provides market leading technology services to help clients achieve their goals.
Manufacturing Level 2 Technician - Ny003
By WGNSTAR At Malta, NY, United States
Adhere to safety and quality requirements.
The principal duties and responsibilities will be:
You will perform daily preventative maintenance tasks in a semiconductor cleanroom environment while wearing a cleanroom suit or other PPE.
Must be able to work 12-hour shifts.
Must be able to wear a full cleanroom suit and/or necessary PPE
Follow checklists and simple procedures.
Help Desk Analyst 2 Jobs
By Comtech Global, Inc At Columbus, Ohio Metropolitan Area, United States
Preferred Education: 4-year college degree in field of specialty or equivalent education and experience combined.
•Write software and hardware evaluation and recommendations for management review.
3 to 5 years field experience
•Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
•Experienced with a variety of call-tracking software and systems.
•Reads trade magazines and engages in independent study to maintain current industry knowledge.
Level 2 Support Technician Jobs
By Mad Data IO At Dallas-Fort Worth Metroplex, United States
Benefits: Health care right now
-Remote position with occasionally going onsite to client locations.
Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier 1.
Microsoft Certified Solutions Associate Certifications
Please send resumes or further inquiries to:
Please send resumes or further inquiries to: [email protected]
It Service Desk Technician – Level 2 (Msp)
By Bowman Williams At Los Angeles, CA, United States
Email Administration with mid-level of user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
High-level experience and knowledge of Windows and Mac operating systems
Experience in troubleshooting Remote Desktop Services and VPN
Experience with desktop operating systems
Virtualization Administration and architecture knowledge such as rebooting virtual machines, allocating necessary resources, and maintaining the hypervisor
Experience with M365 and ConnectWise
It Technician, Level 2 Jobs
By Cutting Edge Network Technologies At St Petersburg, FL, United States
This is not a remote position***
Remote access solution support: VPN, Remote Desktop Services, and Citrix
Professional IT Certifications, from vendors such as: Microsoft, CompTIA, Citrix, SonicWALL
Diagnosis skills of technical issues
Typing skills to ensure quick and accurate entry of service request details
IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft Hyper-V
Rc Data Security And Help Desk Analyst 2
By UVA Medical Center At , Charlottesville, Va $21.95 - $34.02 an hour
In addition to the above job responsibilities, other duties may be assigned.
COVID Vaccination Requirement and Guidelines
Assists with Quality Assessment and Root Cause Analysis.
May assist with coordinating and maintaining Revenue Cycle Department class enrollment data, as requested by training leadership.
Provides support to the Revenue Cycle Training Department and HSTS Security.
The University of Virginia, i
Entry Level Help Desk Assistant
By DEELS Properties At , Canoga Park, Ca From $17 an hour
Collaborate with the helpdesk support team to identify and implement process improvements to enhance overall system performance and user experience.
Perform other related duties and responsibilities as assigned.
High school diploma or equivalent; relevant certifications or coursework in IT-related fields are a plus.
Strong problem-solving and analytical skills to diagnose and resolve technical issues.
Customer service skills with the ability to effectively interact with end-users and colleagues at all levels.
Basic knowledge of software installation, configuration, and troubleshooting on Windows-based platforms.
Help Desk Technician Jobs
By Community College of Rhode Island At , Warwick, 02886, Ri
Excellent customer service attitude and strong communication skills
Experience with Windows and Macintosh operating systems and the Microsoft Office Suite
Monitor and respond quickly and effectively to requests received through the IT helpdesk ticketing application
Respond to customer queries by phone
Create step-by-step training material with screenshots for clients
Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
Level 1 Help Desk Jobs
By Revel IT At Columbus, Ohio Metropolitan Area, United States
Special Knowledge, Skills, and Abilities
• Make outbound calls to internal/external customers as part of the Incident Management lifecycle (5%)
• Familiar with ServiceNow Incident Management System
• ITIL Foundations Certification Required
Two years of experience in a Service Desk or technical support environment
• Excellent written and oral communication skills

Are you looking for an exciting opportunity to use your technical skills in a fast-paced environment? We are looking for a Level 2 Help Desk Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and providing technical guidance. If you have a passion for technology and a commitment to customer service, this could be the perfect job for you!

What is Level 2 Help Desk Technician Skill Requirements?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of networking and operating systems
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure

What is Level 2 Help Desk Technician Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification
• Experience with help desk software
• Experience with remote access tools

What is Level 2 Help Desk Technician Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Level 2 Help Desk Technician Experience?

• Previous experience in a help desk role
• Experience with help desk software
• Experience with remote access tools

What is Level 2 Help Desk Technician Responsibilities?

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Diagnose and resolve technical hardware and software issues
• Research questions using available resources
• Follow standard help desk procedures
• Log all help desk interactions
• Identify and suggest