It Field Technician Jobs

IT Field Technician
Status: Full-Time

Compensation Range: $31.00 - $34.00 / Hourly Rate

W E L C O M E T O C R O S S R O A D S
See the world differently.

ELEMENTARY SCHOOL
Norton Campus

1715 Olympic Boulevard, Santa Monica, CA 90404

MIDDLE & UPPER SCHOOL
21st Street Campus

1714 21st Street, Santa Monica, CA 90404

What We Believe
Our ambitions as both a place of learning and a force in the world go well beyond a pithy
mission statement. The Crossroads School Statement of Philosophy offers a detailed
portrait of our values and our progressive, child-centered approach to education, one that
encourages intellectual bravery and emotional resilience. The Philosophy includes five core
commitments, and we consider these commitments equally important in the lives of our
students. They guide the School in decisions regarding programming and curricula and are
the standards by which we measure our success.

Our Statement of Philosophy
The School was built upon five basic commitments: to academic excellence; to the arts; to
the greater community; to the development of a student population of social, economic,
and racial diversity; and to the development of each student’s physical well-being and full
human potential.

It is the goal of Crossroads School to provide a strong college preparatory program from
which each student will develop a personal commitment to learning, a respect for
independent thinking, and an expanding curiosity about the world and its people. We
consider certain skills to be essential for all graduates: to read well, to write clearly and
coherently, to study effectively, to reason soundly, and to question thoughtfully.

Through the educational process, we assist students in gaining self-esteem, self
knowledge, and respect for the knowledge and opinions of others.

We believe that education must not be a race for the accumulation of facts, but should be
an enriching end in itself. We also believe that education is a joint venture among
students, parents and teachers. To be effective with young people, teachers and parents
must themselves continue to learn, so that they may perceive the young accurately and
treat them wisely. We believe that the arts are an essential part of the curriculum and that
it is important for students to express themselves creatively and to use their imaginations
freely. Therefore, music, drama, visual arts, film, writing and dance are significant parts of
student life at Crossroads.

Through our academic and extra-curricular programs, we seek to promote social, political
and moral understanding, and to instill a respect for the humanity and ecology of the
earth.

We understand that there are many kinds of intelligence, and the traditional academic,
cognitive area is one. Other important areas of intelligence are intuition, imagination,
artistic creativity, physical expression and performance, sensitivity to others and self
understanding. To neglect any of these areas is to limit students in the development of
their full human potential.

We believe that the uniqueness of children is revealed in their very existence and that it is
the School’s responsibility to foster their innate sense of the mystery and joy of life.

About Crossroads School
Crossroads School is an independent, K-12, all-gender school of nearly 1,200 located in
the beach city of Santa Monica, CA. Founded in 1971, Crossroads was founded on five
core commitments: to academic excellence; to the arts; to the greater community; to a
student body of social, racial, and economic diversity; and to the development of each
student’s physical well-being and full human potential.
Crossroads has been recognized for decades as an innovative force in education and for
the public good. Its progressive philosophy, strong community and culture, emphasis on
diversity and inclusion (53% of students and 38% of faculty identify as people of color),
and a belief that all domains of school life (arts, athletics, service, etc.) are equally integral
to a child’s development and well-being have made it a top choice for families in Los
Angeles. It is a particularly exciting time for the School: current initiatives include the fully
endowed Equity & Justice Institute, an ambitious 15-point strategic plan and a capital
campaign to construct a performing arts complex on the 21st Street campus.
Students at Crossroads own their education. Our student-centered approach allows
students to celebrate their individuality and to build their individual curricular pathways.
The Middle School serves roughly 330 student grades 6-8. Crossroads School is a high-
touch, high volume organization, which requires all adult community members to
maintain a visible profile on campus and a responsive, student-centered approach.

Position Overview
Reporting to the Director of Technology, the Computer/Field Technician assists with the service and
maintenance of computers, mobile devices, printers, photocopiers, and audio-visual equipment on
both campuses. The ideal candidate will have excellent troubleshooting skills and possess the
following characteristics: self-motivation, positive energy, strong interpersonal skills, a service-
oriented and team approach to work, approachability, openness to new and divergent ideas,
excellent oral and written communication skills, and comfort in an educational setting where
children and adults are present.

Essential Job Functions:
Assist in the deployment and maintenance of technology on both campuses.
Provide tier1 and tier 2 customer support to faculty, staff and students.
Provide audio-visual support as requested.
Troubleshoot audio-visual equipment and printers and copiers as needed.
Work with the technology coordinators and the Information Services Team to determine
priorities for daily support.
Help resolve as many service requests (service tickets) as possible each day.
Attend school meetings as requested.
Attend regular meetings with the Information Services Team and report on any issues of
concern.

Additional Responsbilities
Assist with setups for special events. Occasionally, attendance is required after school or on
weekends.
Participate in research and development tasks.
Participate in training as requested.
Perform other duties as assigned.

Required Qualifications
The IT/field technician must have at least 2 years of experience working in tech support with Apple
and Windows operating systems and Microsoft products. Technical certifications in Windows or
Apple product repair (ACT) is desirable but not required.

Physical Demands
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to listen and speak
clearly. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and
reach with hands and arms. Specific vision abilities required by this job include close vision,
distance vision, and the ability to adjust focus.

This person must also be able to climb stairs and walk three blocks between campuses perhaps
multiple times a day. Sometimes this person will need to access or install equipment on ceilings and
walls, rooftops, or in crawl spaces, so climbing and crawling through tight spaces is also required.
This person may also need to lift up to 40 pounds when moving or installing equipment.

Our Diversity Statement
One of Crossroads School’s founding commitments is to develop a socially, economically and
racially diverse student body. We are equally committed to supporting a vibrant and diverse
workforce. Crossroads is proud to be an Equal Employment Opportunity and Affirmative Action
employer; we do not discriminate in employment on the basis of race, religious creed, color,
national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex,
gender or gender identity, age or sexual orientation. People of color, women and individuals with
disabilities are encouraged to apply.