Entry Level Help Desk Technician (2 Month Contract/Overnight And Weekend Shifts Available)

Finchloom, a remote first Microsoft focused, direct Cloud Services Provider (CSP) and reseller of Microsoft 365 and Azure Subscriptions and services, has an immediate need for an Entry Level Help Desk Technician. This is a 2 month project that would be a great way for somebody to enter into the IT field.

What You'll Do:

• Identify and escalate situations requiring urgent attention
• Follow standard help desk procedures
• Respond to requests for technical assistance via phone, chat or email
• Redirect problems to correct team/s
• Follow-up with customers, as needed
• Log all help desk interactions

Skills You'll Bring:

• A can do attitude
• Excellent customer service skills
• An IT degree, IT boot camp certification and/or 1 + years of help desk experience
• Willingness to learn new things

This is truly an entry level role and would give somebody entry level experience in help desk, service desk and systems roles. The role is initially slated to last only 2 months and the shifts available are 12 AM PT/3 AM ET – 8 AM PT/11 AM ET Monday through Friday or weekend shifts 12 AM PT/3 AM ET – 8 AM PT/11 AM ET, 8AM / 11 AM ET - 4PM PT / 7 PM ET, or 4 PM PMPT / 7 PM ET – 12 AM PT / 3 AM ET.

Finchloom founded in 2013 is a 100% Microsoft focused, direct Cloud Services Provider (CSP) and reseller of Microsoft 365 and Azure Subscriptions and services. We are a Microsoft Gold Partner, providing professional services, managed services, and recruiting services to mid-market and enterprise customers across the United States. Finchloom’s deep expertise in Azure, Teams, SharePoint, and Security enables us to offer a variety of services including project design, implementation, management, augmentation, license and security audits, and empowers our clients to innovate through collaboration with the best in Microsoft engineering.

The pay for this role is $25 an hour on a W-2 and $30 an hour on a 1099 or Corp to Corp.