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Desktop Support Technician (Level 1 Or 2)

Company

Triune Infomatics Inc
Address Oakland, CA, United States
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting
Expires 2024-01-07
Posted at 10 months ago
Job Description
Role: Desktop Support Technician (Level 1 or 2)
Location: San Leandro, Oakland, and Hayward (California)
Duration: 3 to 6 months
: The consultants will provide technical support and assistance to end-users at our San Leandro, Oakland, and Hayward locations. This position requires expertise in hardware deployment, Windows refresh, rack, and stack procedures, and a valid CA driver's license.

Responsibilities:
  • Perform hardware deployments, including rack and stack procedures, cable management, and equipment setup.
  • Conduct Windows refresh activities, including operating system installations, software updates, and data migration.
  • Install, configure, and troubleshoot hardware and software components, including desktops, laptops, printers, scanners, and peripherals.
  • Provide first and second-level technical support to end-users in person, over the phone, or via remote assistance.
  • Provide exceptional customer service and ensure a positive end-user experience.

Qualifications:
  • Valid California driver's license with a clean driving record.
  • Strong knowledge of Windows operating systems, including installation, configuration, and troubleshooting.
  • Previous experience in a desktop support role, preferably at Level 1 or Level 2.
  • Proficiency in hardware deployment, including rack and stack procedures, cable management, and equipment setup.
  • Solid understanding of network connectivity, TCP/IP, and basic network troubleshooting.
  • Familiarity with software deployment and patching methodologies.