Help Desk Technician Jobs

A High Net Work private family office is seeking a skilled a Technical Support Specialist with a strong focus on supporting Apple devices, and providing exceptional executive support. The successful candidate will be responsible for delivering efficient and effective technical assistance to our executive team and staff, ensuring a seamless user experience with Apple devices and other IT systems. This person will be working from home, and visiting several properties on an as-needed basis, generally once per week.

Key Responsibilities:

1. Provide first level technical support for Apple devices, including Macs, iPhones, iPads, Apple TVs, and other related hardware and software.

2. Deliver exceptional support to executives, prioritizing and resolving their technical issues in a timely and professional manner.

3. Troubleshoot, diagnose, and resolve hardware, software, and network issues across the organization, escalating complex issues to higher support channels as necessary.

4. Set up and configure new Apple devices and related equipment, including user account management, software installation, and system updates.

5. Develop and maintain documentation on Apple device configurations, troubleshooting procedures, and best practices.

6. Conduct monthly preventative maintenance on IT systems and hardware, including routine inspections, updates, and optimizations.

7. Participate in IT projects as needed, contributing to the implementation and integration of new systems and technologies.

8. Stay current with the latest Apple products, updates, and best practices to provide informed support and recommendations.

9. Conduct training sessions with executives and staff on the use of Apple devices and related applications.

Qualifications:

1. A minimum of 2 years of experience in a helpdesk or IT support role, with a focus on supporting Apple devices.

2. Strong technical knowledge of Apple hardware, software, and operating systems, including macOS, iOS, and tvOS.

3. Experience providing executive support and excellent customer service in a professional environment.

4. Effective problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and accurately.

5. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

6. Familiarity with IT support ticketing systems and remote support tools.

7. Relevant certifications, such as CompTIA A+ or Apple Certified Support Professional (ACSP) are considered an asset.

8. Willingness to travel outside of the area up to 25% per year, which will include monthly overnight stays and travel to various locations within the organization.

9. Must be available for after-hours support in case of emergencies to ensure timely and effective response to critical issues that may arise outside of regular business hours. This includes weekends, holidays, and evenings.

We are an equal opportunity employer committed to diversity and inclusion. We encourage qualified candidates from all backgrounds to apply and will accommodate the needs of applicants with disabilities throughout the recruitment process.