It Application Analyst - Remote

This is a full time remote position within the United States.

The Nursing and Medical Specialties Unit is seeking a motivated and qualified Application Analyst to join the Patient Care and Communication System (PCCS) Team. This person will interact with customers, vendors, and other technical areas within Mayo using effective oral and written communication and interpersonal skills. The role will closely interact with HTM and focus on providing Level 2 daytime application support, system configurations, and the roll-out of the new Rauland Enterprise Nurse Call system. Areas include, but not limited to, interface and 3rd party integration support, IDMP support, install/coordinate upgrades & patches, technical documentation, OIS compliance, and system alert setup and monitoring. Application support, participation in 24/7 on-call rotation, and Rauland Nurse Call system training in Chicago are required. Experience with Rauland Nurse Call preferred.

Supports software programs or modules across multiple clinical and/or business functions. Understands the business environment and the impact IT can have on the business environment. Provides analysis and support for installed systems as well as system implementation and integration projects that require systems analysis, design, testing and implementation for specific modules or applications.

Maintains knowledge of existing systems and is certified in the vended application, as required. Configures, designs, develops, or modifies applications via vendor tools or augmented tools developed within Mayo Clinic and is able to validate data integrity of changes introduced.
Resolves customer problems with software and responds to requested improvements and enhancements.
Researches requests to determine scope, size and impact. Works with customers to elicit requirements through a variety of techniques. Validates requirement information with customers to ensure completeness, correctness, and clarity. Validates the developed solution to ensure it satisfies the stated requirements.
Functions as a liaison between clinical, business, and technical areas during the planning process. Builds credibility and rapport with customers to understand their needs.
Manages small- to mid-sized projects. Contributes to software testing activities.
May be required to provide 24/7 on-call support.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Required:

Bachelor’s Degree OR Associate’s Degree with 2 years’ experience in business analysis.

Additional Qualifications:

Vendor application certification may be required.