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Help Desk Technician Jobs

Company

Highmark Residential, LLC
Address , Dallas, Tx
Employment type FULL_TIME
Salary
Expires 2023-07-23
Posted at 11 months ago
Job Description
Overview:
Why Highmark Residential?

Because every position is considered critical to Highmark’s success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling and financially rewarding workplace!

What Highmark can do for you:
  • Competitive pay for the market
  • Professional Certification & Tuition reimbursement
  • Vacation, Sick and Personal Time off
  • We will help you achieve your goals by continuous professional development and regular career progression sessions
  • 401(k) eligibility after 90 days!
  • Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment

Responsibilities:
Responsibilities include (but are not limited to):
  • Travel to regional and site offices as needed.
  • Diagnose problems by asking accurate, concise questions in a professional and timely manner.
  • Manage new hardware implementations and communicate status to supervisor and other department heads as needed
  • Accurately prioritize, categorize and log calls, reset network passwords, resolve printing problems, resolve browser problems, manage crisis escalation and transfer calls to other support groups as appropriate.
  • Responsible for phone support for remote office computers including hardware, operating system, network, email, printing, third party, and custom software applications.
Qualifications:
Qualifications:
  • Troubleshoot and repair issues remotely
  • Good written and verbal skills
  • Experience with Windows, networking and exchange/outlook issues
  • 3+ years help desk experience required
  • Manage hardware implementations and replacements
  • Positive phone demeanor
#COR
Req # 2023-3588