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Inside Sales/Customer Service

Company

Teledyne FLIR

Address , San Diego, Ca
Employment type FULL_TIME
Salary $59,400 - $99,220 a year
Expires 2023-07-19
Posted at 11 months ago
Job Description
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.


Teledyne Marine is a group of leading-edge subsea technology companies that are part of Teledyne Technologies Incorporated. Through acquisitions and collaboration over the past ten years, Teledyne Marine has evolved into an industry powerhouse, bringing Imaging, Instruments, Interconnect, Seismic, and Vehicle technology together to provide total solutions to our customers. Each Teledyne Marine company is a leader in its respective field, with a shared commitment to providing premium products backed by unparalleled service and support.
Summary
Responsible for professional level technical sales support and/or the selling of goods. Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both, and all other duties as assigned. At this level, tasks and assignments tend to be routine, general in nature and duties are performed under general supervision.
Essential Duties and Responsibilities include the following, but not limited to:
  • Quote prices, credit terms, or other bid specifications.
  • Investigates and resolves customer problems with deliveries.
  • Applies company policies and procedures to resolve routine issues.
  • May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
  • May assess potential application of company products to meet customer needs.
  • Answer customers' questions about products, prices, availability, or credit terms.
  • Estimates date of delivery to customer, based on knowledge of own firm's inventory, production and delivery schedules. Under detailed instruction, submits orders for processing.
  • Works with outside sales representatives to keep account activities and literature up to date.
  • Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
  • Works with internal departments such as engineering, quotation, import/export and production departments to ensure company commitments to customer are met.
  • May prepare detailed product specifications for the development and implementation of customer applications/solutions.
  • Maintains customer records to ensure effective communication company wide.
  • Handles inbound sales lead calls to convert calls into sales.
  • Follows standard practices and procedures in analyzing situations or data which can be readily obtained.
  • Daily availability to include evenings and weekends when necessary to reach goals and deadlines.
  • Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
  • Provide customer support and education, working with users to identify needs, determine sources of problems, or to provide information on product use.
  • Evaluates customer and order eligibility based on ITAR requirements, as applicable.
  • Builds and maintains customer relationships.
Education and/or Experience:
  • Bachelor's degree (B.A.) from four-year college or university in a related field and 2-5 years of directly related experience and/or training; or equivalent combination of education and experience.
  • Basic math and good analytical skills.
  • Technical background is preferred.
  • Ability to handle multiple tasks in a high growth and fast paced environment.
  • Knowledge of Microsoft Office and ERP systems.
  • Excellent organizational and communication skills.
US Person Statement
Due to the type of work at the facility and certain access restrictions, successful applicants must be a "US Person" (US Citizens, US Nationals, lawful permanent residents, asylees or refugees).
California Pay Transparency Statement
Please note the salary range posted below is a general guideline for this job level and location. When extending an offer, a variety of factors are considered such as responsibilities of the position, relevant education and experience, certifications, knowledge and skills.

Salary Range:
$59,400.00 - $99,220.00

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.