Human Resources Specialist Jobs

HR Direct Advisor

Our client is seeking an HR Direct Advisor to assist their organization in Beaverton, Oregon. As an HR Direct Advisor, you’ll be expected to operate autonomously to apply sound judgment and critical thinking to solve problems. Identify root cause solution of contact by asking probing questions in order to understand the issue; analyze, research, and interpret policy while engaging appropriate functional teams to respond to employee inquiries. We would like you to be comfortable operating in a fast-paced, employee-focused environment requiring you to multitask and deliver premium service with a sense of urgency. There will be an emphasis on elevating customer service to the highest level by responding to employees' needs with the discipline to adhere to confidentiality, policy & compliance rules.

Overall we're looking for someone interested in working with a fun, supportive, and collaborative team that operates on set schedules with various shifts!

This role is remote in Beaverton, Oregon.

HR Direct Advisor Responsibilities

The primary responsibility will be resolving complex contact issues for employees by researching issues and resolution options using effective written and verbal communication skills across multiple channels including phone, email, and chat. You will utilize resources effectively, including multiple systems and support tools, to ensure accurate and timely responses to employee inquiries, documenting contact concerns and feedback. Driving innovation in the process and delivery of our services is paramount for success in this role.

Who You Will Work With

You will be working with a diverse work population that spans Canada, the U.S., and Mexico, partnering regularly with HR specialists that help with the heavy lifting of complicated cases. We will have you create a partnership with our compliance, legal, and employee relations team as well as coordinate with HR leadership on new initiatives and initiatives that HR supports.

HR Direct Advisor Qualifications

• Ability to sit or stand at a desk for long periods of time.
• Must demonstrate initiative and the ability to work independently within a diverse team environment.
• Knowledge and understanding of HR systems and platforms preferred (SAP, ServiceNow, Kronos/TimeTrack).
• Strong verbal and written customer service skills critical, with an emphasis on soft skills, and customer-focused resolution.
• Flexible to work between the hours of 6a-5 pm PST.
• Ability to work remotely in a focused environment- must have a strong internet connection, and must have a secure workspace, preferably in a room or office with a door that closes it off from noises and distractions such as pets, children, and other adults.
• Knowledge of theories, practices, and procedures in HR is a plus.
• Experience in a service center environment is highly desirable.
• Experience providing customer service via multiple contact channels (phone, email, live chat).
• Intermediate to Advanced working knowledge of personal computers, including MS Outlook, PowerPoint, Word, and Excel.
• Bilingual Spanish is preferred but not required.
• Strong multi-tasking and organizational skills.

Compensation: $21.58/hr.Benefits

Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long-term disability, and matching 401k.

About VanderHouwen

VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.