Hr Employee Services Associate

iHeartMedia

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The audio revolution is here – and iHeart is leading it! From broadcast radio to digital streaming radio to podcasting, audio continues to grow – and iHeart, which reaches 90% of Americans every month, is the #1 audio company in America across every one of those platforms. We’re the home of many of the country’s most popular and trusted on-air personalities and podcast influencers; we build important connections with hundreds of communities across America; we create and produce some of the most popular and well-known branded live music events in America; and we have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting. Only one company in America has the #1 position in everything audio: iHeartMedia.

If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need:

iHeartMedia is looking for an Employee Services Specialist to join our HR Employee Services Team. The Specialist contributes to basic core HR functions and supports various aspects of HR Operations, including: recruiting and hiring processes, employee data hygiene through system audits, Tier 2 level support to managers and employees alike in resolving system related inquiries, and ensuring federal, state and local compliance requirements are implemented and enforced.

What You'll Do:

• Ensures pre-hire and new hire onboarding activities are completed, including I-9 and E-Verify processing
• Seeks opportunities to automate and continuously improve business processes
• Supports unemployment claims using a third-party systematic process
• Educates end-users on HRIS self-service capabilities
• Provide support, training, and direction to system users
• Demonstrates courteous, friendly, and efficient service to team members and internal clients.
• Reviews and analyzes audit reports to ensure employee data is accurately maintained in HRIS
• Acts as a resource for incoming calls and emails from management or employees and efficiently resolves issues utilizing our case management system
• Handles sensitive and confidential employee issues.
• Receives and maintains employee personnel records, ensuring accuracy and completeness of workforce data.
• Maintains basic knowledge and understanding of statutory and regulatory requirements affecting HR practices; stays current on federal and state employment law
• Monitors transactional business process workflow and approvals progression
• Partner with HRIS to identify and resolve any technical issues impacting recruiting processes or data management

What You'll Need:

• Critical thinking skills and an innovative, problem-solving mind-set
• Excellent interpersonal and collaboration skills
• Self-motivated, including strong organizational and time management skills, with the ability to meet deadlines and manage changing requirements
• Proficient with core Microsoft Office Products (Word, Excel, Power Point)
• Experience with Applicant Tracking Systems, FCC, OFCCP Compliance, and reporting a plus
• Excellent oral and written communication and presentation skills
• Acts with sense of urgency and drives issues through completion with a positive attitude
• Results oriented with a strong sense of accountability and urgency
• Articulate and able to effectively communicate through emails, internal messaging, and by phone with all levels of management and employees alike

Qualifications:

• Workday HCM experience preferred
• 2 years of previous HR experience or equivalent of combined education and experience
• BS / BA Degree preferred

What You'll Bring:

• Ability to work within prescribed guidelines without needing close supervision
• Ability to act in a professional manner and collaborate with colleagues of different levels
• Strong written and verbal communication skills
• Respect for others and a strong belief that others should do this in return
• Problem solving skills within established procedures
• Understanding of when to seek guidance for unforeseen problems
• Close attention to detail

Location:

San Antonio, TX: 20880 Stone Oak Parkway, 78258

Position Type:

Regular

Time Type:

Full time

Pay Type:

Hourly

Benefits:

iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

• Paid vacation and sick time
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
• Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
• Company provided and supplemental life insurance
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• Employer sponsored medical, dental and vision with a variety of coverage options
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here to learn about E-Verify.