Customer Financial Services Rep (Rep - Sr Rep)

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

Customer Financial Services is responsible for overall collection efforts using customer contacts, credit agencies, legal advisors, and financing groups. CFS has the primary responsibility for obtaining timely payments and communicating collection issues to Business Development, Product Service Lines (PSLs), and F&A. As a CFS member you will: Develop and maintain internal and external customer relationships while managing A/R collections from assigned customer portfolio; Review and recommend resolutions on difficult collection accounts to minimize the company's losses; Assist in credit investigation and evaluation, upon request from credit department; and Identify, record, and assist with customer disputes resolution.

Job Duties & Requirements

• Provide routine level support to assigned accounts including organizing and maintaining data files related to customer A/R.
• Identify and address early and late stage challenges/collection issues. Escalate to appropriate parties as needed.
• Develop and maintain internal and external customer relationships to effectively facilitate the collection process.
• Typically requires an undergraduate degree in Business Administration and 1-2 years of experience in commercial collections.
• Coordinate with global credit team on credit recommendations. May assist in credit investigations and evaluation, at the request of global credit team.
• Identify and record customer disputes, and coordinate with applicable external & internal parties on resolution.
• Monitor aging AR on accounts and provide write off recommendations after due diligence and proven uncollectable debts
• Under direct supervision, generate cash from customer account receivables (A/R) in an effective and timely manner.

Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher-level roles give (1) their experience, (2) additional job requirements, and/or (3) business needs. Depending on education, experience, and skill level, a variety of job opportunities might be available from Customer Financial Services Rep to Sr Customer Financial Services Rep.