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Front Office Agent - Southbank Hotel Jacksonville Riverwalk - Jacksonville, Fl
Company | Real Hospitality Group |
Address | Jacksonville, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-07-23 |
Posted at | 10 months ago |
REPORTS TO: Front Office Manager
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
- Keep records of room availability and guests' accounts using computerized property management systems.
- Make and confirm reservations.
- Answer all incoming phones in three or less rings.
- Issue room keys and escort instructions to bellmen.
- Review accounts and charges with guests during the check out process.
- Perform simple bookkeeping activities, such as balancing cash accounts.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Greet, register, and assign rooms to guests of hotel.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Record guest comments or complaints, referring customers to managers as necessary.
- Compute bills, collect payments, and make change for guests.
- Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's controller and front office manager.
- Transmit and receive messages, using telephones or telephone switchboards.
- Speak and write clearly and accurately.
- Follow instructions without close supervision.
- Make decisions based on your own judgment and company policy.
- Be available for work days, evenings, weekends and holidays.
- Be an outgoing, welcoming personality for the Hotel
- Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
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