Help Desk Support Technicians Jobs

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone.

Maintain daily performance of computer systems.

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

Experience in the education data sector is a plus.

Offering email and phone support to data respondents year-round.

Strong interpersonal skills with a constructive approach.

General knowledge of technical applications and technologies.

Excellent written and verbal communication skills, especially conveying complex technical information.

Help Desk Support - Remote (MUST be based in Denver area)

Effectively using Remote Desktop Management (RDM) tools

Excellent customer service skills including telephone etiquette, listening skills, empathy, sense of urgency and enthusiasm.

Demonstrated organization and work prioritization skills

1 to 2 years technical help desk or equivalent experience

Ability to utilize available resources

Must be both team-oriented and self-motivated

60 months of experience working with end users to troubleshoot both hardware and software issues.

36 months of experience working in a second tier help desk environment.

36 months of experience in developing test plans and performing system level testing.

36 months of experience in conducting technical and end-user training in a classroom environment.

36 months of experience in developing technical documentation and training materials.

6 Months of experience in ghosting/imaging hardware.

Job Knowledge, Skills & Abilities

Previous experience using Incident and Knowledge base systems

Top Skills & Years of Experience:

Ability to manage and work on multiple priorities or projects.

Effective oral and written communication skills.

At least 2 years of support experience with Windows 10, and Microsoft Office 2019