Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Nyeis Help Desk Consultant
Recruited by NYC DEPARTMENT OF CORRECTION 9 months ago Address , New York, 11101, Ny $47,418 - $69,462 a year
Help Desk Analyst- Tier Ii
Recruited by Kelly Science, Engineering, Technology & Telecom 9 months ago Address New York City Metropolitan Area, United States
Help Desk Analyst Tier 1
Recruited by The So Company 9 months ago Address Brooklyn, NY, United States
Help Desk Administrator Jobs
Recruited by Entre Computer Services 10 months ago Address Batavia, NY, United States
Information Technology Administrator Jobs
Recruited by accessiBe 11 months ago Address New York, United States
It Technician - Information Technology Department
Recruited by New York University 11 months ago Address , New York, 10012, Ny $33.72 an hour
Information Technology Technician Jobs
Recruited by LBM Inc. 1 year ago Address New York City Metropolitan Area, United States
Help Desk Analyst (Remote - Nys Only)
Recruited by Zones, LLC 1 year ago Address Buffalo, NY, United States
Help Desk Analyst - Remote
Recruited by Connection 1 year ago Address Florida, United States
Information Technology Support Desk Technician
Recruited by FirstChoice Hiring 1 year ago Address Rochester, NY, United States
At/ Operations Help Desk Analyst
Recruited by Apple Bank for Savings 1 year ago Address , New York, Ny $70,000 - $85,000 a year
Help Desk Analyst Jobs
Recruited by The Phoenix Group 1 year ago Address New York City Metropolitan Area, United States

Help Desk Analyst I - Digital And Technology Partners - Levy Library

Company

Mount Sinai
Address , New York, 10029, Ny
Employment type
Salary $30.22 an hour
Expires 2023-07-25
Posted at 11 months ago
Job Description
Description


Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Help Desk Analyst I - Digital and Technology Partners - Levy Library , Req#3000188

The Help Desk AnalystI provides guidance, assistance, coordination and follow-up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT.


Responsibilities


Duties and Responsibilities

  • Provides software to qualified users and tracks sales and licenses via a funding system.
  • Creates and maintains user accounts in email, Active Directory, and network systems.
  • Responds to in-person and email requests for assistance with hardware and/or software issues on PCs and Macs. Assists users in-person in library and student computing laboratories and classrooms.
  • Communicating with senior analysts and other IT professionals regarding more complex issues.
  • Assists users accessing systems and software. Answers questions and assists with training users on various personal computer (PC/Mac) based software systems.
  • Prepares computers and printers for deployment to public areas of the library and student computer laboratories. Monitors systems to ensure they remain in good working order.
  • Troubleshoots and resolves issues with email, Microsoft Office, Zoom, calendar management systems, Google Suite account access, mobile devices, VPN, printers, and networks.
  • Maintains one or more department databases.

Qualifications


Requirements:

Minimum Education

  • Bachelor’s Degree, preferably in Information Technology or a related field. Associates degree in Computer Science or a related discipline.

Minimum Computer Skills

  • Extensive experience supporting Microsoft Outlook and other Office applications.
  • Exceptional working knowledge of desktop operating systems (Windows as well as Mac OS), understanding of network and server issues (Windows, Exchange Server, MS Azure) and experience configuring applications for mobile devices.

General Skills

  • Skills in planning, organizing, and adapting within a multi-tasking environment.
  • Must be able to communicate effectively verbally and in writing.
  • Ability to communicate technical information to non-technical personnel.
  • 2 years in a help desk position or other technical support role, supporting Windows and Mac operating systems, Microsoft Office suite, Google Suite and mobile devices
  • Strong customer support and interpersonal skills; must have the ability to work with customers in- person and on e-mail to isolate/resolve problems.
  • Flexible schedule and willingness to work evening and weekend shifts.

Employer Description
Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
  • Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
  • Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
  • Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance. We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care.

Explore more about this opportunity and how you can help us write a new chapter in our history!

Who We Are

Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside ( Formerly St Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.

EOE Minorities/Women/Disabled/Veterans

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $30.2215 - $30.2228 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.