Global Operations Associate Jobs

Our mission: to eliminate every barrier to mental health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like General Mills, Guardian, Bain, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

As a Global Operations Associate, you’ll work closely with cross functional partners to optimize processes, drive operational efficiency, reduce friction, and eliminate pain points across Global Care Operations. You’ll be given strategic direction, but you will take ownership of day to day initiatives that support the Global team in achieving our aspirational goals. You will report into the Sr. Manager of Program Operations.

What You’ll Be Doing

• Ideate and implement process optimizations and changes to ZenDesk, Talkdesk, RStudio, Looker and other Ops-related systems
• Serve as the Subject Matter Expert on Global capabilities & processes
• Drive process improvement & escalation management with key external care delivery partners
• Provide weekly reporting on Care Delivery to Global leadership teams
• Assist the Sr. Program Operations Manager in the tracking and success of the Global Program
• Support internal operational enablement through different communication channels (e.g. Slack, Confluence, Guru, etc)
• Support member-escalation resolution
• Partner with cross-functional teams on existing & new care delivery opportunities

What We Expect From You

• You thrive in ambiguous, complex, and dynamic environments
• You are an strong collaborator and communicator that confidently highlights areas of opportunity
• You are a self-starter with a strong sense of ownership who embraces autonomy while still keeping stakeholders in the know
• You have 3+ years of relevant professional experience working within operations
• You are a keen listener who can diagnose pain points for teams and help them move them from a reactive to proactive mindframe
• You have a strong ability to spot opportunities for improvement and intercept problems before they have a chance to arise
• You have experience working in ZenDesk or other similar systems
• You strive to balance competing priorities, always keeping the long-term vision in mind as you develop short-term tactical plans for execution

Nice To Haves

• You have experience collaborating with globally distributed teams
• You have experience at a high growth startup or within the healthcare space
• You have experience administering project management tools (ex. Jira, Azure DevOps, Smartsheet, etc.) and documentation tools (Confluence, Notion, Sharepoint, etc)

The target salary range for this position is $ 59,400 - $ 73,400, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What To Expect Working Here

• You will be held accountable to an exceptionally high bar and impact
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• You will be challenged to set and protect your own boundaries
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows
• You will create processes & products that have never existed before

And…

• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You get to be part of a winning team that opens doors in the future
• You will become more resourceful and resilient
• You will be empowered to constantly challenge the status quo
• You get to learn and grow at an extremely accelerated pace
• You get to be surrounded by some of the brightest minds in the field
• You get the space to experiment & innovate
• You will experience transparency, integrity, & humility from leadership

Benefits Provided By Spring Health

Focus on total health including:

• Flexible paid time off in addition to 12 paid holidays throughout the year
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)
• Generous medical, dental, vision coverage available day 1 + access to One Medical
• $500 per year Wellness Reimbursement

Supporting You And Your Family

• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience.
• 4-4.5 months of fully paid parental leave

Supporting You Financially Through

• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a Culture You Can Thrive In

• Up to $1,000 Professional Development Reimbursement per calendar year. Any requests over $250 must be requested for pre-approval prior to enrollment by sending an email to the People Team.
• Calm Fridays: no meetings, no distractions, just time for you to get work done.
• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.