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Member Support Specialist Jobs

Associate Member Support Specialist, French Speaking
By Hinge Health At , $33,400 - $60,700 a year
Develop extensive knowledge of our product offering, including common technical challenges, troubleshooting techniques and critical documentation protocols.
Support experience (minimum two years).
Excellent Member facing communication skills (spoken and written), along with strong soft skills.
Able to effectively work in a Remote environment and be depended on for excellent punctuality and communication.
Healthcare background, and/or previous healthcare experience, especially startup healthcare experience.
Experience with customer support tools (e.g. RingCentral/ NICE, Guru, Freshdesk) and/or Google Analytics.
Part Time Member Support Specialist - Queen Creek
By Xponential Fitness At Queen Creek, AZ, United States
Other duties as assigned QUALIFICATIONS & SKILLS
Excellent communication and interpersonal skills in person, on the telephone, via email, and text message
Strong sales and customer service skills
Reliable means of transportation to studio and occasional offsite events BENEFITS & PERKS
People-oriented: We provide a positive, encouraging, and energetic environment that focuses on highlighting and growing the unique abilities of our team.
Execute sales protocols for prospect follow-up, membership sales, or intro class booking
Member Support Specialist (Full-Time)
By Wellth At Los Angeles, CA, United States
Weekday and weekend availability required: 9:00 am - 8:00 pm ET
Flexibility is encouraged, and we try to be flexible with scheduling in return.
Ability to simplify information and communicate effectively, verbal + written
Positive attitude and sensitive to member needs, extremely empathetic and patient
Tech savvy, esp. familiarity with Android and iOS mobile technology and digital tools (ex: CRMs)
High degree of professionalism and collaborative attitude
Future Role - Member Support Specialist
By Guild At United States
Education benefits and tuition assistance to help your future development and growth
We Currently Offer The Following Benefits
Ability to manage complexities and effectively share detailed information
Strong soft skills, including active listening and de-escalation
Full-time and remote customer service opportunity
Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
Member Support Specialist Jobs
By Common At Atlanta, GA, United States
Prior experience working in customer service, hospitality, client relations or account management
Impeccable organizational skills, attention to detail, and the ability to handle high volume inquiries and manage your own time
Manage communications around members onboarding and off-boarding
Exceptional verbal and written communication skills
Experience with Salesforce Service Cloud is a plus
Able to think critically about how our team can continually improve our members experiences
Member Support Phone Specialist I (Remote)
By Guild At United States
Familiarity with using knowledge management tools (Guru, Confluence, etc)
Education benefits and tuition assistance to help your future development and growth
We Currently Offer The Following Benefits
Respond to inbound learner questions about their benefit, employer’s policy, program options, and technical issues via inbound phones
1-2 years experience in a customer service or operations role
Excellent written and/or verbal communication skills
Bilingual Member Support Specialist (Spanish)
By SmithRx At , Lehi, 84043, Ut $21.50 an hour
Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred
Educate members about their pharmacy benefits.
Must be located locally as the role is a hybrid of onsite and remote
2+ years solid experience working within call center(s) in a bilingual (Spanish & English) role required
Prior experience resolving complex issues within a call center environment is required
Active listening, conversational speaking skills, with a high degree of empathy
Member Support Specialist Jobs
By Chess.com At , Remote
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Some proven customer support experience or experience as a client service representative
Exceptional communication and presentation skills
Strong collaboration and communication skills working in a fully distributed team
We are 100% remote (work from anywhere!)
Using our ticketing system you will respond to users issues and concerns with timeliness and detail
Member Support Specialist Jobs
By WeWork At Chicago, IL, United States
Communicating feedback to Member Support Manager and team leaders to improve member experience
Partner with Community Management teams to resolve member issues; provide direct support to Community Management teams when necessary
Bachelor’s Degree or equivalent education/professional experience required
Providing high-quality customer service to members to ensure an excellent member experience, especially in difficult / escalated situations
At least 1-2 years of customer service-related work experience in a medium to high growth company and/or entrepreneurial environments
Excellent communication, writing, and presentation skills

Are you looking for an exciting and rewarding job opportunity? Join our team as a Member Support Specialist and help us provide outstanding customer service to our members! You'll be the first point of contact for our members, helping them with their inquiries and providing them with the best possible service. If you're passionate about customer service and have excellent communication skills, this could be the perfect job for you!

Overview A Member Support Specialist is responsible for providing customer service and technical support to members of an organization. They are responsible for responding to inquiries, resolving customer issues, and providing assistance with product and service inquiries. Detailed Job Description A Member Support Specialist is responsible for providing customer service and technical support to members of an organization. They are responsible for responding to inquiries, resolving customer issues, and providing assistance with product and service inquiries. They must be able to provide accurate information in a timely manner and be able to troubleshoot technical issues. They must also be able to provide customer service in a professional and courteous manner. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a technical support role
Job Responsibilities
• Respond to customer inquiries in a timely manner
• Resolve customer issues in a professional and courteous manner
• Provide assistance with product and service inquiries
• Troubleshoot technical issues
• Provide accurate information in a timely manner
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction